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I get an error that the Dropbox app can't start after installing it on my Windows device.

Rhoufi

The error file is as follows:

bn.BUILD_KEY: Dropbox

bn.VERSION: 243.4.6956

bn.constants.WINDOWS_SHELL_EXT_VERSION: 90

bn.is_frozen: True

machine_id: fb77be58-97d3-4be1-8b70-5fb248364473

pid: 18096

cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'

real_path='C:\\Program Files (x86)\\Dropbox\\Client'

mode=0o40777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

HOME: None

appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'

real_path='C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'

not found

parent not found

dropbox_path: None

not found

parent not found

sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'

real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'

mode=0o100777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'

real_path='C:\\Program Files (x86)\\Dropbox\\Client\\243.4.6956\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'

not found

parent not found

TMP: C:\Users\BLACKB~1\AppData\Local\Temp

TEMP: C:\Users\BLACKB~1\AppData\Local\Temp

tempdir: 'C:\\Users\\BLACKB~1\\AppData\\Local\\Temp'

real_path='C:\\Users\\BlackBook Pro 17\\AppData\\Local\\Temp'

mode=0o40777 uid=0 gid=0

parent mode=0o40777 uid=0 gid=0

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 10670, in main_startup

File "desktop/dropbox/client/main.py", line 3231, in initialize

File "desktop/dropbox/client/main.py", line 2040, in startup_low

File "desktop/dropbox/client/main.py", line 1586, in safe_makedirs

File "desktop/dropbox/fsutil.py", line 783, in safe_makedirs

File "desktop/dropbox/overrides.py", line 165, in makedirs

File "desktop/dropbox/overrides.py", line 178, in makedirs

PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox'

I have tried unistalling, re-installing... everything and nothing works.

I just can't get DropBox App to run on my computer.

I need help

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Accepted answers

Rich

Rhoufi wrote:
appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'

Rhoufi wrote:
TMP: C:\Users\BLACKB~1\AppData\Local\Temp

Rhoufi wrote:
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox'

Did you rename your user account or profile directory, and had a previous Dropbox install? The errors indicate that you're signed in to one Windows user account while Dropbox is looking for files in the profile of another user account. It's expected that one user account wouldn't have access to the profile of another, hence the access denied error.

I'd perform an advanced re-install of Dropbox so that all the previous information is cleared before installing again.

All comments

Nancy

Hi @Rhoufi, and thanks for posting on our forum today.

The error message you’re getting could be related to an antivirus or another security program interfering with the Dropbox app on your computer.

Can you please check if there are any such programs on your device and disable them for the time being?

After that, I’d like you to restart your computer and reinstall Dropbox once again.

Let me know, if that works.

Rich

Rhoufi wrote:
appdata: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox\\instance1'

Rhoufi wrote:
TMP: C:\Users\BLACKB~1\AppData\Local\Temp

Rhoufi wrote:
PermissionError: [WinError 5] Access is denied: 'C:\\Users\\Kimpan\\AppData\\Local\\Dropbox'

I'd perform an advanced re-install of Dropbox so that all the previous information is cleared before installing again.

Rhoufi

Hi Rich,

yes that was it. I bought a new Laptop and the seller transferred HD contents across bringing the old DropBox profile Directory. After doing the Advanced re-install the problem was solved. All working well now.

Thank you

Rhoufi

Thanks Nancy,

see my reply to Rich's suggestion. An older DropBox profile from the previous laptop was interfering with the new installation.

The new installation is working and syncing perfectly.

Many thanks.