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My account says "We’ve interrupted your sharing activity"

Dropbox Plus,

I have this note when attempting to share for over a week now "We’ve interrupted your sharing activity" I never received an email or app note about issue. I realized a file I shared may have been corrupted and removed file. Still cannot share. Chat bot is absolutely garbage and every link it gives just loops back to Chatbot.

I would please like a link to email to contact support. I need this issue fixed.

Thank you,

Julian

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Jay

Hi @julianmagicwandstudio, thanks for bringing this to our attention.

You should be able to submit a support request with the support team to look into this in more detail.

You can contact them directly via this link, and they'll be able to investigate further.

Once you get a ticket ID from the automated response, which is sent via email in a few minutes, please let me know the number here so I can locate it in our system.

julianmagicwandstudio

Hello Jay,

thank you but still no help. That link and Everything just brings me back to ChatBot, with no help or way to open a support request ticket. The chatbot is just a continuous loop. May you please send me an actual e-mail, not a link.

Thank you Julian

julianmagicwandstudio

By the way I have Dropbox Plus and should have access to e-mail help. This should not be so difficult to get my paid Dropbox working for me again.

Megan

Hey @julianmagicwandstudio, let me also jump in here!

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there. Thanks!

julianmagicwandstudio

Hello Megan,

I've sent the email replies back. May you please follow up back with me. I really need to get this share restriction fixed ASAP, my work depends on it, and its been over a week, please

Thank you

Julian

Megan

Hey @julianmagicwandstudio!

I'll get back to you as soon as possible, in order to investigate and get to the bottom of this.

Thanks!