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Uninstalling Dropbox in Salesforce

Hi,

I am attempting to uninstall Dropbox, which is a managed package, from our Salesforce org because Dropbox will no longer support its Salesforce integration. I was able to successfully uninstall the package in a sandbox environment; however, I am unable to do so in Production due to an Apex class dependency.

After further investigation, I believe the issue is caused by the Apex trigger DropboxServiceFile, which references the Dropbox package. I contacted HomeKeeper, which manages the Service File functionality in our org, and was advised to either contact Dropbox directly or reach out to Salesforce.

Has anyone successfully found a way to uninstall this package from a Salesforce org? Since it is a managed package, Salesforce admins are unable to make changes to it.

Please let me know.

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Comments

Walter

Hey @Lenworth21 - thanks for bringing this to our attention.

Can you please send us a screenshot of any errors you might be getting so that we can have a visual too?

Any additional information is more than welcome!

Lenworth21

@Walter Please see the attached 3 screenshots of the error message, the apextrigger and class. These were the only three screenshots that I captured because I have a feeling the issue lies with these two

Lenworth21

@Walter Hi Walter,

I am just following up on this. Has there been any update or insight into what might be happening?

Nancy

Hey @Lenworth21! Our team is currently looking into this; this is why we haven’t shared any updates yet.

Whenever we know more, we’ll let you know here. Thanks for your patience!