Child Item

Getting an error when logging in my Dropbox account on an Android device

Application Affected
Dropbox
Samsung Note 10.1
Operating System/Browser (if using the web)
Andriod
Dropbox App Version (if using the app)
(200.4.7123 - found in app settings or About section)

Question or Issue
"Error completing Goodle authentication. Please try again, or if the issue persists, sign in using your email and password"

I have tried using my Google sign in and also email option. If sign in via email - "Sign-in Failed - Can't connect to Dropbox. Make suire you're online, or try again later"

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Error Messages

Account Access

AcceptAnswer

Comments

Walter

Hi @pixi1235 - sorry to hear you're having issues with this.

Can you please send me a screenshot of the exact error you're getting so that I can have a look too?

Also, if you're on the Dropbox Basic plan, have you ensured that you're not hitting your device limit?

Let me know more and we'll take it from there.

pixi1235

Hannah

Hey @pixi1235, thanks for the screenshot.

Did you check if you're hitting the device limit, like Walter suggested?

If you're not, try uninstalling and reinstalling the Dropbox app to see if it helps.

Nancy

Hey @pixi1235, I’m giving you a nudge here, in case you have any updates you’d like to share with us.