Child Item

No Dropbox account under my email address when someone shares files or folders with me

Dropbox Plan
Basic
Are you a Team Member or Admin?

Do you have access to the email linked to the account?
Yes
Are there any devices connected to your Dropbox account?
Laptop

Question or Issue
I am currently logged into my account. However, when someone tries to share files/folders with me, Dropbox says there is no account under my email address. Thank you!

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Accepted answers

HollyPoppyJune

She was able to get it working. Thank you!

All comments

Rich

HollyPoppyJune wrote:
However, when someone tries to share files/folders with me, Dropbox says there is no account under my email address.

Is that a message that they're getting when trying to share, or that you're getting while trying to accept the share?

When sharing, I wouldn't think it matters whether the recipient has an account or not because it will just prompt the recipient to create an account.

Can you get a screenshot of the exact message? Also the steps to reproduce would be helpful.

HollyPoppyJune

The sender is getting the error message. I've just asked for a screenshot.

Walter

Hey @HollyPoppyJune - sorry to hear you're having issues with this.

If you made sure that your collaborator is using the correct email address, could you send us a screenshot of the exact error they're getting so that we can have a look too?

HollyPoppyJune

She was able to get it working. Thank you!