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It's impossible to get Support. I need help with my account's storage.

So, after you bombard a User with scary sounding emails about how they're over their max allowed storage & you're going to close their account (but they open their Dropbox & only see your 2 introductory Welcome to Dropbox files in it, so how can they possibly be over the allowed storage limit?) - and they then make it through ALL the roadblocks you put up in order to keep us from actually reaching a Human for Help - and they finally get a response from "Tommy" in Dropbox Support who tells them "Thanks for reaching out to Dropbox support. My name is Tommy, and I'm a member of the Dropbox Support team. Your support options depend on what kind of account you have. To see the support options for your account, sign in and go to https://dropbox.com/support. Your query today can be supported by our help center, chatbot, or our community; this ticket will be closed now." - STOP DOING THAT. THAT IS NOT SUPPORT OF ANY KIND. Stop making it so impossible to actually GET SUPPORT.

That's my idea.

Thanks

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Comments

Dell_Dropbox

This honestly sounds supper annoying @rjpioneer

I do want to reach out to make sure that this message is just feedback about our email alerts and there's nothing else you need help with right now. According to your post you have no files in the account and nothing is missing, correct?

dbx_brian

Thanks for the feedback- can you confirm that you are logging into the same Dropbox account as the account mentioned in the email?

Sometimes users have multiple accounts and may be logging into a different account than the one flagged for overquota.

Rich

Additionally, you can have no files visible in your account and still be out of space. If you have a device backup stored, you would only see it in the Backups section of your account, which also uses space.

If you've verified that you're signed in to the correct account as dbx_brian suggested, check your Backups page to see if you have any device backups stored in your account. If so, you can delete a backup to regain that space.