My account data disappeared, and my data limit was reduced from 2TB to 2GB. How does this happen when I haven't changed a thing.
Are you certain that you've signed into the same account that you had previously? Do you have any other email addresses that you use?
Do you see any event history prior to 3 weeks ago on your account?
Hi @rjmiller15, thanks for messaging the Community!
When did you last log in to your Dropbox account prior to noticing this?
Did you recently join a Dropbox team or leave a team?
Any other info or screenshots would be helpful!
Hi Jay,
I haven't joined a team, the account is my own, and it's a Plus account with 2000GB of storage space.
I logged into my Dropbox account about three weeks ago, and everything was normal. I even sent data to my cloud because I was about to set up a new Windows 11 computer. I configured the new computer and was trying to install the Dropbox app on it, but received an installation error, and it wouldn't install, even the full version. The error message stated that the Windows version was installed (??), but it was nowhere to be found, and it wasn't listed in all programs, so I couldn't uninstall it. From that point on, I had problems. I logged into my account from my old computer, and all data was missing, so I thought I'd just manually sync my data back to the cloud with the desktop app data. I did this until I was stopped at 2GB of data with a message stating that my account had reached the limit of 2 GB. Again, I have Plus with 2000GB of storage space. What happened, and how can I get this resolved?
I would very much appreciate your help here!!
Thank you!
Yes, Jay, I mistakenly logged into the account with my other email. I'm all good and back to normal. What an idiot I am. Thanks for your time.
Rick
No worries, I'm glad to hear that you were able to resolve this issue.
If you have any further queries, feel free to message back.
