Child Item

The "Contact support" page in the Dropbox Help Center results in an error message.

Device

MacBook Pro
Operating System/Browser (if using the web)

macOS 26.2
Dropbox App Version (if using the app)

N/A
Question or Issue

Clicking "Contact support" in Dropbox Help Center results in fatal error message. My browser is Safari.app.

https://www.dropbox.com/get_help

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Error Messages

Web

AcceptAnswer

Closed - Not for right now

Accepted answers

GS_Sunatori

My cookie removal in Safari.app was not complete. This time, I removed all cookies starting with "dropbox", and "Contact support" functions now. Thanks!

All comments

Mark

Can you try clearing cache and cookies?

What version of Safari is it?

Oh and does it work on another browser out of interest?

GS_Sunatori

I cleared cache and cookies. -> no difference.

Safari

Version 26.2 (21623.1.14.11.9)

GS_Sunatori

I changed User Agent to many different browsers, but no difference.

Nancy

Hey @GS_Sunatori, let me jump in here, too.

Can you also test this via an incognito window on your browser?

If that doesn’t work either, I can investigate this further.

Mark

Dont use the user agent actually use a different browser (Chrome for example).

GS_Sunatori

My cookie removal in Safari.app was not complete. This time, I removed all cookies starting with "dropbox", and "Contact support" functions now. Thanks!

Theresa

Hi there @GS_Sunatori , and welcome back to the Dropbox Community - it's always great to have you here. 😊

I just wanted to check in and see if you were able to get this sorted out. Running into an error message on the Contact Support page can definitely be frustrating, especially when you’re trying to get help quickly. I am glad to see your issue with contacting support is resolved.

I hope you got your original issue resolved. If not, please let us know we may be able to help you from here.

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)