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My account is over quota - how can I see and download my files?

Question or Issue
I have reached a limit on my dropbox and I received this message when I log in to my account:

"You’re over your storage limit – your files may be deleted

Sharing and file previews are restricted since you’re over the limit. Upgrade now to get additional storage space and unlock advanced sharing, file uploads, PDF editing and more"

I am unable to see and thus download any of the files that I have. What do I do? All I want is to download the files and delete them in my Dropbox.

It allows me to upgrade, but I don't want to pay to be able to simply download my files. I've tried to email the support centre to ask if to could maybe allow me to see the files to download them, but received a response that my account type does not allow for email support.

Thanks,

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Accepted answers

Hannah

Hmm, from what I see here, it doesn't look like you have any files in your account.

Is it possible that it's backup files taking up your space? You should be able to see and download those from this page.

All comments

Hannah

Hey @izuminka91, welcome to the Dropbox Community!

If you click on this link to the "all files" page in your Dropbox account, are you able to see and download your files?

Keep me posted.

izuminka91

Thank you, but I can't see the download option?

Hannah

Hmm, from what I see here, it doesn't look like you have any files in your account.

Is it possible that it's backup files taking up your space? You should be able to see and download those from this page.

izuminka91

I don't think so, because it is not connected to any computer, so it can not be backing up any files.

Hannah

Thanks for the update, @izuminka91.

So, if you check your backups page, is it empty?

izuminka91

No, now I can see some random back up, but from unlinked computer. Thank you for your help

Hannah

Thanks for checking!

If you see backup files on that page, it means that these take up space in your account, so if you delete them, your space should be freed up.

You can check your account's space usage here, to be sure.

I hope this helps and if you need anything else, @izuminka91, let me know!