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Text highlighting not visible when exporting to Word

When I highlight text in a Paper document in my browser and then export it to MS Word, the highlighting gets lost. Bold, italics, underlined instead are all working as expected and are retained.
I tried a few tips, but none of them worked:
- copying text from the browser and pasting into the Word doc directly
- using incognito mode
- viewing the Word document online or in the desktop app makes no difference either
- exporting to pdf first and then converting to Word doc (pdf has highlights but they get misplaced when converting to Word)

Devices:
Macbook Air (M4), Sequoia 26.2, tried both on Firefox(146.0.1) and Safari(Version 26.2 (21623.1.14.11.9)).
Dropbox Version is 239.3.8100 but as I use the browser it might not matter.

Dell Pro 13 Plus
Windows 11 Enterprise (24H2)
Edge Browser (143.0.3650.96)

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Comments

Megan

Hi there, @Craxihuber, thanks for posting here!

If you could kindly give me some additional time to look into this, I'd appreciate it. I'll get back to you with additional info as soon as possible.

Thanks a bunch!

Craxihuber

Thanks Megan,
much appreciated.

Kind Regards,
CH

Dell_Dropbox

@Craxihuber

Happy Holidays! Just wanted to follow up with you and say that this issue is still on our radar. Most of the team is out on holiday break so things are moving a little slowly. But we'll provide an update when we know more. Thanks so much for your patience.

Neal

Hi @Craxihuber,

Thank you for waiting, this issue has now been fixed but you will need to make a change on your paper docs before exporting as the existing data is already cached in Dropbox.

We have also tried to match highlight colours as best as possible but we could not get an exact match as there seems to be a restriction on the .docx side.

Let me know how you get on.