A link is generated but I'm getting an "Unable to copy link" error on my Mac.

Hey @AnnieJ!

If you haven’t tried this already, can you relaunch your Finder with these steps and let me know if the behavior remains the same?

If this doesn't work, please try to quit and relaunch the Dropbox app as the next step. Have you also restarted your device since the issue started?

All comments

Hi @AnnieJ, thanks for bringing this to our attention.

It sounds possible that sharing was paused on your account, but let's see what we can find about this together.

Have you checked this article to see if any of the files you're trying to share, or have already shared breaches the Terms of Service? You can also take a look here for more info.

Lastly, have you received an email from Dropbox about this, and how long has it been since you started getting the error message?

Let us know more and we'll take it from there.

Hi Megan!

Thanks so much for responding.

This is a relatively new issue - I'd say the past two weeks or so?

It is doing the same on older folders and if I create a brand new folder to share.

This is the message I'm getting:

I can Transfer the files, but I can't copy the link directly from here which is super frustrating.

I have reviewed all the articles and issues on the links you shared and none of them apply. These are all owned media files, none of them is publically shared and none of them are too large. I have restarted everything but nothing seems to help!

I haven't received any emails from DropBox on this.

thanks,

Anneleigh.

Thanks for the update, @AnnieJ.

Can you check if you're able to create and copy links when logging in to your account on the Dropbox website?

Hi Hannah,

Yes, it looks like I can copy links on the website.

thanks!

Annie.

Hey @AnnieJ!

It might sound trivial but have you tried signing out of the app, and then back again?

If this doesn't work can you let me know the following: As a first step, could you clarify the app's current syncing status and version that you're using along with the device's OS?

You can find the version, and syncing status by hovering your mouse over the little Dropbox icon in your menu bar next to your WiFi.

Hey Megan!

That seems to have worked - I've logged back in and could create a link now. 🙃

I had tried this previously with no luck, and out of interest the animation on the "creating a link" thinking loop has now reverted to what it was before. It stopped working when the new animation and the three blocks graphic including the QR code link was happening, so perhaps there was a glitch in that update?

Either way, thank you so much for the assistance, it is much appreciated!

Have a wonderful festive season 🌻

Annie.

Thanks for keeping us updated, Annie!

Happy to see that you managed to resolve this.

If you need anything else, don't hesitate to let us know.

Happy holidays! ✨

Hi team!

Happy 2026.

I'm not sure what happened in the interface updates or elsewhere, but I now cannot share anything! I have logged out and in again, and I'm only getting the social sharing option, no file share or link creation options at all.

Please help!

thanks,

Annie.

Hey @AnnieJ, sorry to hear that!

Just so we can have a visual, can you please send us a screenshot of how things look on your end?

Hey Hannah!

Sure, please see attached - these are the only options I'm getting on right click or from any menus.

And the "Share" options are shown in the second screenshot.

It's the same menu I get when files are NOT in dropbox, none of the DropBox options are available despite the fact that all my active folders live permanently within DropBox.

thanks!

Annie.

Thanks for those screenshots, Annie, very helpful!

So, it looks like the Dropbox options are missing in general, not just the sharing ones.

Is the Dropbox app running on your computer and syncing as normal?

What do you see when you hover over the small Dropbox icon in your menu bar?

Hey Hannah,

Dropbox is definitely running on my computer and says it's up to date:

Very strange!

Annie.

Hey @AnnieJ!

If you haven’t tried this already, can you relaunch your Finder with these steps and let me know if the behavior remains the same?

If this doesn't work, please try to quit and relaunch the Dropbox app as the next step. Have you also restarted your device since the issue started?