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People asked to create account when viewing my files

If I send a link to one of my folders and the person via the link is taken to the opening page, they find they are confronted with a banner asking them to creat an account. One can clic outside of the banner and it disappears and they have access to the files. But a few people found the banner intimidating and figured they had to create an account and abandoned their attempt to view the files. Is there a way to turn this marketing off?

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Jay

Hi @MVJump, it looks like you've both shared the file (as it says 'Unshare file' at the bottom), and created a shared link to the file.

If you share a file directly to a user, they would require a Dropbox account to view the file.

Instead of sharing the file directly to users via their email address, could you copy the shared link from the second image, and then email that link to the people you want to view the file?

Keep me updated with any progress!

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Hannah

Hey @Beak, thanks for reaching out to the Dropbox Community.

This pop-up cannot be turned off, I'm afraid, but I will make sure to pass your feedback to our team about this.

Can you also please confirm that the link you're sending is a "view-only" one and not a "can edit" one?

Thanks.

Beak

It is a view only

Hannah

Thanks for confirming, @Beak.

I've made sure to pass your comments along to our team.

If you have any questions, don't hesitate to let us know!

MVJump

I'm having the same problem. I shared a view-only PDF file as a test to my nonwork email because our clients were having problems. I received a popup requiring me to create a new account or log in and did NOT have the option to click off the popup. I was forced to create an account to see the file. This is not acceptable for sharing work with clients.

Rich

MVJump wrote:
I shared a view-only PDF file ... I received a popup requiring me to create a new account or log in and did NOT have the option to click off the popup.

Can you provide a screenshot showing the settings for the link in question? And another of the full popup that you received? Mask any private information such as names or emails, if any are visible.

MVJump

Sure. Here are the settings files.

And here's the popup I received. There was no way around it, no clicking off of it.

Jay

Hi @MVJump, it looks like you've both shared the file (as it says 'Unshare file' at the bottom), and created a shared link to the file.

If you share a file directly to a user, they would require a Dropbox account to view the file.

Instead of sharing the file directly to users via their email address, could you copy the shared link from the second image, and then email that link to the people you want to view the file?

Keep me updated with any progress!

MVJump

Thanks, Jay! That made all the difference. It's confusing though, because the button says "Share" and it's far bigger on the page than "Copy link."

Jay

No worries, I'm glad to see that this helped out.

We appreciate the feedback about the size of the Share button, and we take all comments into consideration when improving the Dropbox site and services.