Child Item

Can't add Dropbox as a place on a Microsoft Office app on Android tablet

Microsoft wont add Dropbox as a place

I use dropbox on Desktop and Apple devices with a different account. It works fine with excel to save documents. For the last 6 months my android devices have worked great as well.

However, recently, when trying to save an edited excel document that I’ve opened with dropbox on my android device, it does not give me the option to save the document to Dropbox folders once I’ve edited and click “save as”.

After clicking “add a place” then Dropbox, and then signing in, it loads and takes me back to excel, yet it still doesn’t show up. No error message, just isn’t an option. Click add a place again, and can click dropbox as an option again, sign in, ect. It’s an endless loop.

I have tried uninstalling both apps, disconnecting Microsoft and excel from the dropbox’s connected apps, other troubleshooting.

nothing working so far. If you know a solution, please advise.

thanks!

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Accepted answers

Dell_Dropbox

What you are describing usually happens when the Microsoft Office app on Android has trouble linking to third party storage providers. Since Excel is looping back to sign in and not showing Dropbox as a place, here are a few steps that often resolve this:

Update both the Dropbox app and the Microsoft Office or Excel app in the Play Store.
Make sure you are signed into the correct Dropbox account in the Dropbox app.
On your Android device, go to Settings, then Apps, then Excel or Office, and clear cache and data.
In Dropbox, remove Office from your connected apps here: https://help.dropbox.com/integrations/third-party-apps
Then try connecting again from within Excel.
Open a file directly from the Dropbox app to confirm editing works as expected and use Save or Save a copy as a temporary workaround.

If Dropbox still does not appear under 'Add a place', the issue may be due to a recent Microsoft update that changed how storage providers integrate on Android.

All comments

Hannah

Thanks for bringing this to our attention, @Collinhubb1016.

I really appreciate you letting us know about the troubleshooting steps you already took, as well.

So, just to make sure we're on the same page, can you please describe the steps you're following to open/edit/save an Office file before the issue comes up?

Let me know and we'll go from there.

Collinhubb1016

I open Dropbox, select the file I want, open it in excel, edit it, then go to save as.
However, dropbox isn’t there as an option to save, and when I go to add a place, I select Dropbox, log in, and then…. Nothing. Still can’t choose to save the file in a Dropbox Folder after that.

However, after playing around with some other things today, I found that if I open the document in Microsoft365 CoPilot app instead of Excel, I have the option to save to dropbox.

So while the issue with Excel isn’t resolved, I have a work around.

Dell_Dropbox

Update both the Dropbox app and the Microsoft Office or Excel app in the Play Store.
Make sure you are signed into the correct Dropbox account in the Dropbox app.
On your Android device, go to Settings, then Apps, then Excel or Office, and clear cache and data.
In Dropbox, remove Office from your connected apps here: https://help.dropbox.com/integrations/third-party-apps
Then try connecting again from within Excel.
Open a file directly from the Dropbox app to confirm editing works as expected and use Save or Save a copy as a temporary workaround.

If Dropbox still does not appear under 'Add a place', the issue may be due to a recent Microsoft update that changed how storage providers integrate on Android.