Child Item

Dropbox mails says I'm out of space, but I'm using only 17%.

Dropbox Plan
Basic
Device
Macbook Air M2
Operating System/Browser (if using the web)
MacOS 26.0.1
Dropbox App Version (if using the app)

Question or Issue
Some time ago Dropbox notified my that my storage was above threshold because another user shared some huge files with me. I quickly deleted those files and several other and now my storage use is now down to 16,64%.

However, Dropbox keeps sending me mails insisting that I need to upgrade my plan in spite of my low storage usage. It been a few weeks since I lowered my usage to 16,64% but the out of space-mails keep coming.

How do I make this stop? Support rejects my question and has closed the ticket #25687729: Submission from Get Help

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Storage space

Comments

Megan

Hey @Doonesbury, thanks for using Dropbox and welcome to our Community!

The email notifications that you keep receiving, is there any chance they’re being sent to an email address that’s different to the one you see here?

Did you attempt to upload any files that would exceed the 2GB mark, before you received this email? Have you gotten multiple emails like that, or is it the only one?

If you checked your account's plan tab and you can see that you're well below your quota limit, you can safely ignore the email at hand or even unsubscribe from such notifications if needed.

If you need something else, please let me know and I will be more than happy to help every step of the way.

Doonesbury

Hey Megan.

The e-mail are certainly sent to my mail address.

However, since my storage is below 17% I'm going to follow you advise and safely ignore the mails.

Thanks for your help.

Megan

Hey @Doonesbury, happy Monday!

Feel free to do that, and if you need something else, please let me know and I will be more than happy to help every step of the way.

betsiegricar

Megan, I received notice my Dropbox is full. I went online to delete old files but Dropbox is holding them hostage until I pay to even look at them to delete them. How can I delete files/folders to reduce storage? Thanks

Rich

betsiegricar wrote:
I went online to delete old files but Dropbox is holding them hostage until I pay to even look at them to delete them.

You don't have to pay to be able to access your files. Are you sure there wasn't an option to close the message and continue to your files? Can you provide a screenshot showing the full window (mask any private information if needed)?

betsiegricar

Here's what I get instead of my files

Walter

Thanks for the screenshot @betsiegricar - much appreciated.

Can you try another browser to see if you get the same results?

If you do, please send us a full page screenshot so that we can have a better look too.

Doonesbury

My problem has reappeared. Today Dropbox is nagging me again. Pretty annoying.

Jay

Hi @Doonesbury, I've sent you an email, please could you reply to it when you get a chance?

Nancy

Hey @betsiegricar! I was wondering if you had the chance to try out Walter’s previous suggestion.

If you did, please let us know how it went.

Doonesbury

Done.