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I'm being charged for an unknown Dropbox account.

I have a charge on my credit card. I need to know the account that this is being charged to. I was forced to open another account to log this message.

I tried using the form that is supposed aid in looking up a the transaction dropbox.com/payments/find_receipt and it keeps returning an error on the credit card number and expiration date that I know is correct.

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Walter

Hey @ericlambiase - sorry to hear about this.

Can you try clearing your browser's cache or even another browser and trying the look-up tool?

Let me know how it goes and we'll take it from there, Eric.

ericlambiase

The same thing happens on a totally different browser. First one was Brave and second was Safari.

Rich

ericlambiase wrote:
I tried using the form that is supposed aid in looking up a the transaction dropbox.com/payments/find_receipt and it keeps returning an error on the credit card number ...

Contract Support directly.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/get_help/billing

Where is asks for the email address associated with the account, make sure you enter an email address that you have access to so you'll receive the response.

ericlambiase

Following the link above in a Private Window in Brave prompts me t login.

Nancy

Hey @ericlambiase! I can see that you already have a ticket in our system and one of our support agents is handling your case.

Can you check the inbox of your Dropbox email address (the one that’s linked to your Community profile here) and make sure you can see their last email?

Megan

Hi there, @ericlambiase!

Following up to confirm whether your issue is resolved or if further support is needed. We're here to help either way.