Child Item

I get a "Dropbox not granted permission to install launcher shortcut" error on Android 16.

Application Affected
Dropbox
Device
Pixel 10 pro xl
Operating System/Browser (if using the web)
16
Dropbox App Version (if using the app)
version 452.2.2

Question or Issue
When I try to create a shortcut on android I get this error message "Dropbox not granted permission to install launcher shortcut".

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Error Messages

Android

AcceptAnswer

Accepted answers

mntgoat

Yeah I did and it didn't help. But I actually figured out the issue yesterday. For some reason I didn't have a default launcher selected. Pixel launcher was my launcher and worked fine but it wasn't selected as the default. No launcher was. Once I selected it, it started working fine.

All comments

Nancy

Hi @mntgoat! Thanks for your post.

You’re following these steps to create a Dropbox folder shortcut, correct?

Have you restarted your Android device in the meantime and you still see the same thing?

If yes, I'd like you to send me a screenshot of the error, to have a visual.

Keep me updated.

mntgoat

Yes I am following those steps. I tried it on other phones and it works fine there. Just not this one. I've restarted, reinstalled the app, last night updated android, nothing helps.

Jay

Hi @mntgoat, just to clarify, did you do the following steps in this order?

Uninstalling the app
Rebooting the device
Re-installing the mobile app

This will help me to assist further!

mntgoat

Walter

We're happy to hear you managed to sort this out in the end @mntgoat - let us know if anything else comes up in the future and have a lovely weekend ahead!