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I can't connect to live support, even though I'm on a paid plan.

Is everyone in Customer Service dead?! I PAY for Dropbox and I've been waiting 2 days now for a reply on "Live" Chat support. What is this?

There's no phone number.

What kind of paid service is this?

This is a genuine Idea - Please ACTUALLY reply on Live Chat.

I keep refreshing/ restarting computer/ logging out and in again/ using different browsers... this is all I get - forever.

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I'd strongly suggest logging a support ticket at http://www.dropbox.com/support instead - they are usually quite quick at replying to that.

@lflegg thanks for dropping by the community, I see you're having trouble with the chat support.

Would you mind sharing what we may be able to help you out with?