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Help with downloading my stuff from the website

Hi,

I had a Dropbox subscription that didn’t suit my needs, and I eventually stopped using the service. I forgot about it until I received a notice that my files would be deleted because my account is over the free plan limit. That part is understandable.

However, I’m having trouble downloading my materials. Some files are over 150 GB, and the app has been giving me issues. I managed to manually download some files through my browser, but now I’ve received an email saying that my traffic exceeded the 20 GB daily limit. Since my files are much larger than that, I’m stuck.

What can I do? How can I contact someone at Dropbox to help me download my files so I can then delete my account?

Thanks in advance.

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Walter

Hey @amidav - sorry to hear you're having issues with this.

The email you received about the traffic you mentioned would be referring to your shared links, not the files you download. Can you let us know more about the issues you're having with downloading your files through the web so that we can make sure we're on the same page?

Thanks!

amidav

Hi Walter,

Thank you for the speedy response.

So I can continue downloading my materials through my web browser? The app seems to show an error code 0 when I try to copy the file from it.

Thanks again,

Walter

Yes, you should be able to download your files with no issues @amidav. As for the error code you mentioned, can you send me a screenshot to have a visual too?

amidav

hi walter

it didnt sucseed on do download through my web browser as well it has stopped on 70 gb and the file is 139.42 gb

i tried through the app and it is still saying: The operation can’t be completed because an unexpected error occurred (error code 0).

Attached is a screen shot

any suggestions?

Walter

If you're over your account's quota limit, it's normal that you can't do this via the desktop app @amidav - syncing stops when you're over quota, that's why.

As for the download issue, can you try clearing your browser's cache and/or using another browser as well as rebooting your computer and internet router?

amidav

Should I buy a one-month subscription just to be able to download my materials?

Walter

That would be up to you @amidav - depending on your quota allocation and current needs of course.

amidav

Well, I’ll first try doing it through another browser.
It’s a bit odd that Dropbox asks you to free up your storage but gives you all these difficulties when you actually try to do it.
The frustration is huge, I must say. I’m starting to think that moving all my stuff off Dropbox was the right call.

Oh well, I’m hoping that I will succeed.
Thanks for the help.

Walter

Let us know if anything else comes up in the meantime @amidav!

amidav

Hi
After trying for several days to download it from multiple computers and different networks i have been unable. does anyone know how to speak to Dropbox costumer service? E-mail something? i dont want to pay a yearly charge just to get my stuff back.

Megan

Hey @amidav, I just sent you an email in order for us to have a closer look into this.

Please reply back to me, and we'll take it from there. Thanks!