Child Item

I can't log into the correct account in the Dropbox desktop app on Mac OS

Application Affected

Dropbox
Device

Macbook Pro
Operating System/Browser (if using the web)

Sequoia 15.5 (24F74)
Dropbox App Version (if using the app)

237.4.5655

Question or Issue

I have deleted and reinstalled the app so many times, and each time I reinstall it, it is logged into an old account I cannot log out of. The app is not in my taskbar for me to go to the preferences and log out. When I download the app, I want the login option to come up, but it doesn't. It won't let me open the app from Applications either, only in Finder.

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Desktop

Account Access

Mac

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Comments

Jay

Hi @hattienixon, thanks for joining the Community.

I understand your frustration over this matter. If it's still logging into the same Dropbox account, then there are still settings on the computer which automatically log it into that account.

To remove those settings, we'll need to do an advanced reinstallation of the app. If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

Megan

Hey @hattienixon!

Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help.