Child Item

I'm scanning documents with color on my iOS app, but they're coming out as black and white.

Application Affected

scan
Device

iPhone 16 Pro
Dropbox App Version
450.2.2

Question or Issue

Suddenly my scans of color documents are black & white even after editing to Original. How can I get the scan of color file to be in color?

EDIT: same issue when scanning file with iPad app - scan of color file/photo is black & white even in Original edit setting.

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Comments

Nancy

Thanks for your post, @amcoffice.

Are you, by any chance, using the standalone Dropbox Scan app on your iOS device? If yes, I’m afraid that this is no longer supported, as mentioned here.

Have you tried using the scanning feature of the Dropbox mobile app instead and the issue persists there, as well?

If it does, and you’re not on a free Basic account with more than 3 devices currently linked, I'd like you to reinstall your Dropbox mobile app and let me know if that makes any sort of difference.

Keep me updated!

Nancy

Sorry for the ping, @amcoffice.

Are you still having an issue with your documents being scanned as black and white?

If yes, feel free to let me know.