Child Item

Not enough storage and missing files after accidentally setting up Dropbox Backup

Hello!

I have a client that didn't realize he must've clicked for Dropbox to backup his files, despite having a free account with only 2 GB. Well he got a new computer, and his old drive was cloned to the new computer. Even with Dropbox signed in, the files aren't actually in Dropbox, despite opening programs on the old computer and the path showing something such as: "C:\Users\Owner\Dropbox\My PC (Owner-PC)\Desktop\Clients"

The files are accessible on the old computer, despite not showing in dropbox or on dropbox website, so where would I find them since there wasnt space to actually put them in dropbox?

Find more posts tagged with

Desktop

Storage space

Dropbox Backup

Insightful

Comments

Walter

Hey @ss911der - thanks for posting on our Community!

Can you take a look at the backups page and let me know what you find?

Thanks!

ss911der

I want to say that it said something to the affect of 80 gb out of 2 gb is needed and that the storage plan needs to be upgraded… I did turn off backup and it stated the files would be stored on the computer only and would no longer be backed up, but then the files didn’t show up in their respective folders…

Hannah

Hey @ss911der, I hope it's okay for me to jump in here too.

Can you search the computer for a "My files in Dropbox" or "My files on my computer" folder and let me know what you find?

ss911der

I will try to do this sometime next week as I am about to head out of town. Thanks for the replies. If there's other suggestions as well, please let me know so we don't have to do too much back and forth. Please leave the thread open and I'll respond asap.

Megan

Hey @ss911der!

No worries. Take as much time as you need. 😇

ss911der

I was able to resolve the problem by booting the new computer off of the old SSD. Despite the path of the files showing in Dropbox, they were not. Thankfully the old drive still functioned.

Happy Holidays

Hannah

Thanks for keeping us updated, @ss911der!

I'm glad you were able to resolve this and that you got your files back.

If you need anything else, don't hesitate to let us know.

Happy Holidays to you as well! ✨