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Dropbox keeps on trying to upload 'dbx.external.drive' on MacOS 15.6

Hi. I've tried to clear out all of my backups from Dropbox. I was previously backing up two external drives, but I don't want to do that anymore.

So I've deleted the drives from the Backup Manager page, no problem. But when I hit 'Sync' on my Dropbox app, it's creating a file under .dropbox/logs/1 that fills with small files until my entire hard drive is full.

I went in and deleted all of these files once (144GB!), which didn't seem to affect functionality of anything, then it immediately went to fill it back up again. The only file it says "Syncing" in the app is dbx.external.drive.

I'm on a Dropbox Professional Plan, using a Mac Studio running 15.6 Sequoia. Using version 236.4.5918.

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Comments

Walter

Hey @eliasedlund - thanks for letting us know about this.

If this persists after rebooting your computer and/or quitting and relaunching the app, could you send us a screenshot of the app's exact status as shown in your menu bar? Also, are your backups still showing up in your backups page?

Let me know what you find and we'll take it from there.

eliasedlund

I've restarted everything, yes. Backups are not showing up on my Backups Page, no.

Right now it says Syncing 2 Files, previously it was only one, the aforementioned.

Walter

Thanks for the additional information and the screenshot too @eliasedlund - most appreciated.

Can you navigate the app's preferences and see if there's any 'sync issues' reported?

In the meantime, you could also try signing out from your account in the Dropbox desktop app and then back in again.

Jasper B.3

I'm having the same issue on PC. It's bringing my system to a crawl as the logs folder is on the minimal OS partition.

Jay

Hi @Jasper B.3, thanks for the info. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

eliasedlund

Ok so I logged out, logged back in, then Dropbox somehow forgot about all the files on my computer, so it had to re-sync my entire Dropbox Folder, then upload it to offline only.

Good news is now it seems to be working properly.

Jasper B.3

I should add that the hard drive space issue caused a crash in Ableton Live so bad that it couldn't save and then corrupted my preferences, all my hours of setup to get the colours, key commands, saved folders, audio setup etc lost. It has now resolved itself by deleting the files and deleting the folder that was stuck syncing and reuploading (I had a copy seperate to dropbox fortunately.) Still I think 75Gb of logs created in one day on the system drive (seperate to the dropbox folder) is unacceptable.

Jasper B.3

I've spent the whole day trying to get on top of this. I thought it had resolved but it's doing the same thing over and over. I can't get it to upload anything. Additionally the app crashes (Win 10, up to date with long term support) after it gets stuck for a while, usually after about 12Gb of logs.