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I can't edit Excel spreadsheets on my Dropbox mobile app (Android 13).

For the last 3-4 months I have not been able to edit, delete or add Dropbox entries (an Excel spreadsheet) on my Android phone app (Version 13). The app always asks me to sign into Microsoft. When I do I end up in Excel, not Dropbox, with not the Dropbox file.

I am signed into my Dropbox account. I can see/read the spreadsheet. When I select the edit button I get sent to Microsoft Office.

Ever since I started using Dropbox on my phone (many, many years) I have always been able to update my passwords on the Excel Dropbox spreadsheet.

I can edit on my computer and the data will sync with my phone app.

I used to be able to access the edit function on my phone, which would then sync to the Dropbox on my PC.

Does anyone have any suggestions, as to what I am doing wrong?

Thank you, in advance.

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Megan

Hey @WileEWonka, let's jump right into this!

Let me reiterate to make sure we're on the same page. It sounds like you're using your mobile and you wish to edit an Excel file that you currently have stored inside your Dropbox account, right? If not, feel free to clarify.

When using our mobile app you'll need to install and use the relevant app on your phone in order to edit the content, in this case Microsoft Excel.

You can open your Dropbox mobile app, find the Excel file you wish to edit, click on the 3 dots next to it and tap on “Open with”. This should open the Excel app on your phone, where you can make updates to your file.

Are you trying to sign in to the Excel app with the same email address you’ve used for your Dropbox account?

Also, can you please send us a screenshot of what you see in the Dropbox app, when you follow the steps that I gave you above?

Keep me posted!

Nancy

Hey @WileEWonka! Hope you’re doing well.

Did you get to see Megan’s previous post? Can you send over more details on your issue, so that we can look into this further?