Child Item

Can't download my files anymore. I get a "download error" message.

Device
Dell Precision 7520
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version/Browser Version
Chrome Version 142.0.7444.60

Question or Issue
I had use dropbox for a long time. I have files storage in my account. Those files were downloaded few times, but know I can't download them anymore. "Download Error" message apperard in all files.

I can erase or view the contents of a zip file but nor download them.

Others colleges have the same problem. This is since a few days.

I tried with other browsers Firefox & Edge and get the dame error.

I'm a home user

Thank in advvance

Jorge

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Accepted answers

Jorge M.16

I just want to comunicate that the downloading is working for me again.

I did nothing; The same way the problem appears, it has dissapear.

All comments

Megan

Hey @Jorge M.16, let's see what we can find about this!

Are you talking about individual files, or folders? Also, does it happen with some of your content, or all of it?

How large is the content you're trying to download? Just checking that it doesn't exceed our download limits.

If you could also send me a screenshot of the error message you get, that'd be wonderful since it'll help me have a visual too.

Keep me posted, and we'll take it from there!

Jorge M.16

Hi Megan

I'm trying to download a 13 MB zip file. I had dowloaded before, so i don't think is a download limit.

I have used dropbox for many years without a problem, this is a new issue.

Attached the screen shot.

Megan

Hey @Jorge M.16, odd indeed.

Can you try to clear your browser's cache and also try through an incognito tab or private browsing mode?

Make sure to also disable any browser plugins that could be causing this. If you get the same error let me know!

Jorge M.16

Hi Megan

I don't have any plugins installed

I tried your suggestion using icognito mode and clear all history, cache, cookies, etc. and still get the error message.

Jorge

Megan

Hey @Jorge M.16!

Does this only happen with this specific .zip file or other ones too?

Jorge M.16

No it happens with all the files.

I also tried with another computer.

Jorge M.16

Hi Megan

Any new on this topic?

Jay

Hi @Jorge M.16, have you tried downloading the files from another network entirely?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Jorge M.16

IHi Jay

I don't have another netwrok available.

I will try to find one, but right know all Internet provider are been joint

Jay

Thanks for the info, it's possible that something on your network might be preventing access to all the Dropbox domains, or causing some other issue when it comes to downloading from the site.

Nancy

Were you able to test this further, @Jorge M.16?

Feel free to share any updates you have with us here.

Jorge M.16

Hi Nancy

As I mentioned, I can do everything except download files.

I've been using Dropbox for many years and I've never had this problem before.

Jorge M.16

HI Nancy

As I mentioned, I can do everything except download files.

I've been using Dropbox for many years and I've never had this problem before.

Jay

Thanks for the info, were you able to use another network to test if you could download files from your Dropbox account?

Jorge M.16

I just want to comunicate that the downloading is working for me again.

I did nothing; The same way the problem appears, it has dissapear.

Jay

Thanks for the update. Please let us know if the issue occurs again in the future!