I get an "email taken" error for an email address that's no longer linked to a Dropbox account.

Awesome. Please check your email address and reply to my message, when you see it, @javalava54.

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Hey there @javalava54 welcome to the community

You'll be unable to use the email of the 2nd created Dropbox account. That email is now out of action for you. I realize it may not be the ideal outcome, but is it completely out of the question to keep your original account with the original email address its connected with?

Rich

Dell_Dropbox wrote:
You'll be unable to use the email of the 2nd created Dropbox account. That email is now out of action for you.

@Dell_Dropbox, has this changed recently? In the past, as long as you deleted the Dropbox account, you could (almost immediately) re-use the email address from the deleted account on another account. If this is no longer the case, why the change in functionality?

Sounds like its time for an adventure, I just pinged the team to get a better answer

Hey @javalava54 , just checking in to confirm something. Have you recently created another account? (not the one you created and deleted in your original post). If yes, can you delete that account as well?

I am *not* talking about the original account in question, only the newly created ones.

No, just this one. I don't have any other email addresses to use.

I assumed that email needed to be a valid one so that Dropbox could contact me if necessary?

No, I only have 2 email addresses to use: this, my personal .uk address and the new gmail.com one.

@javalava54 So as of right now you only have your original Dropbox account, there is no additional account?

There may be an additional Dropbox account connected to the email in question. We'll have someone reach out via email to clear this up

Is that the Gmail.com address?

What should I do about that?

There has been some confusion between a "sign in with Google" account and possibly another with the same email address buy uses password access. Might that be it? I am very confused 🙃

Only the .uk account has any files

OK, so I have deleted a Dropbox accessed using "sign in with Google", giving it a computer generated password, then deleting it (Firefox supplied the password)

Has that .gmail.com account gone now?

Hey @javalava54, sorry for jumping in.

Do you have direct access to the email address that’s linked to your Community profile on the forum?

If yes, I can log a ticket for you and investigate this internally.

Let me know.

Yes, I have that

Awesome. Please check your email address and reply to my message, when you see it, @javalava54.

Not sure why or how, but my Dropbox now uses my Gmail address, so I am free to dispense with the old one.

Thank you so much!