Child Item

Unable to access Dropbox Passwords

Dropbox Plan
Basic.
Are you a Team Member or Admin?
No.
Do you have access to the email linked to the account?
Yes.
Are there any devices connected to your Dropbox account?
Yes, my computer is.

Question or Issue

Hello,

I am trying to access my Dropbox Passwords data until it is shut down.

It asks me to check for a notification that does not appear even when I click on Resend notification. This is unexpected because notifications for Edge are turned on in Windows settings. This happens on both Edge and Chrome. I don't know my recovery words. I just want to see my saved data. Clearing cache did not solve the problem.

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Comments

Jay

Hi @PaulDb, thanks for bringing this to our attention.

The notification that is being sent would be to an Edge browser on a device you've used in the past with the Dropbox Passwords extension installed, or on any currently connected device.

It wouldn't necessarily be the current browser you're using. Did you use Edge on another machine, or perhaps update or reinstall the OS on which Edge was running?

This will help me to assist further!

PaulDb

I am pretty sure I only used Dropbox Passwords on this machine, but I did use Edge on it with an earlier Windows version than my current one.

Hannah

Hey @PaulDb, thanks for the update and apologies for the delay here.

I just sent you an email, so we can take a closer look into your issue internally.

Thanks.