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I was asked to update my Dropbox app, but nothing happens when I try to do so.

Currently have Dropbox 221.4.5365. Windows 11 Pro 24H2, OS build 26100.4946.

Got a message saying my dropbox is out of date and if I don't update within 7 days it'll stop working.

Downloaded update. It says "on your marks" with a progress bar for like 2 seconds then disappears. Nothing ever happens. Downloaded offline update. Same thing. Force closed process, ran as administrator. Same thing. Restarted, force closed process, ran offline installer as admin, same thing.

Support functionally doesn't exist. Has anyone had and fixed this problem? Only thread I was able to find, someone had the problem and their only solution was doing a system restore. But that wouldn't even help me as it'd just get me back to where I am already. And their problem was they had the issue so they uninstalled, then couldn't reinstall either with the issue persisting. And they just ended up back on their original version.

Update: Well the problem I was worried about came true. Same as that other user. After uninstalling with revo uninstaller (in advanced, finding anything leftover), and restarting, the installer file has the same issue. "On your marks" and disappears after 2 seconds. Nothing happens.

Wasn't windows security. Extracted the offline installer, tried that exe. Watching in my processes it starts a dropbox installer, dropbox, dropbox service with DbxSvc, then the dropbox installer & dropbox close, Dropbox Service stays open doing nothing. But no windows ever pop up. Tried every stable version back to 222.4.5042 and they all stop at the same splash screen "on your marks" after like 2 seconds.

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Velisatra

I did something better than the advanced reinstall. I used Revo Uninstaller. Uninstalled Dropbox, removed all registry keys, removed all appdata. And as I had uninstalled and could not reinstall of course I couldn't show you what I saw when doing the update option as there is no update option without the program installed again in the first place.

Sorry I can't give detailed information on what I did because any time I tried to the forum would ghost delete my thread. Yes I disabled Windows Security, restarted, it changed nothing.

All I was able to do ultimately was install it to another machine, logging everything the installation did. Then copy all that over, including the registry keys. There was no other solution for my computer. It's functionally impossible to install or update Dropbox to my Windows 11 Pro PC as it just closes during "On your Marks" with no log to trace why it did that or anything. At this point I'll pretty much never be able to update again cause I'm not going through all that again.

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Nancy

Thanks for reporting this to our Community, @Velisatra!

Can you send me a screenshot of what you see right after clicking on the option to update your Dropbox app?

Have you also performed an advanced reinstall by following these steps?

Finally, when saying that this isn’t related to Windows security, do you mean that you temporarily disabled your antivirus/firewall, restarted your device and it didn’t make a difference?

Keep me posted for more updates.

Nancy

Hi @Velisatra! Do you need any further help with this, by any chance?

If you do, don’t hesitate to ping me.

Velisatra

stanleycarter

Hey there, I've just experienced the exact same issue as you, tried everything as you did in your earlier post but the installer just doesn't seem to work as it automatically shuts off after 2 secs the 'on your marks' bar appeared.

However, I am unable to try your latest solution as I don't have a secondary machine to try. Hope the dropbox team has a solution for this, I do wonder whether this is Windows related? anyone else facing this exact problem?

Megan

Hey @stanleycarter, thanks for posting here!

I was wondering if you could also try the offline installer found here, in order to install the Dropbox desktop app that way. Can you give it a go, and let me know if you still face the same issue?

Have you also tried to perform an advanced reinstall too?

Thanks a bunch!

Velisatra

I can tell you that when I did it, I tried the offline installer. I even extracted the offline installer and tried the exes inside directly. Something is horrifically wrong with your installer for Windows 11 Pro.

WCaplanson

Same thing is happening for me, both with the online and offline installers... "On Your Marks" ... then NOTHING. Very frustrating.

PiecrustUK

I am having the same issue. I now don't have Dropbox sync as uninstalled the out of date exe and now the new one will not run - as said above - it just says "on your marks" and then shuts. No errors, nothing!!!!

stanleycarter

Hi @Megan , follow the exact steps from the link you shared earlier, and whalla, problem is solved (last month), Dropbox is now successfully reinstalled and working flawlessly again on my laptop.

Much appreciated, and sorry for the super late update, I forgot about this forum post, silly me.

Megan

Hi @WCaplanson & @PiecrustUK!

I was wondering if you're still facing the same issue.

If so, have you also tried to perform an advanced reinstall too?

Let me know, and we'll take it from there. I'll try to help as much as I possibly can.

Megan

Hi @stanleycarter! 😇

Amazing news, that's what I like to hear! Well, or read in our case. 😛

I'll be one post away if you need anything else, thanks!