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"We’ve interrupted your sharing activity" error

Hello all,

I tried to share a folder like I always do and I received this message- We’ve interrupted your sharing activity. For details or to contact support, read our help center article.

Everything seems fine on my end. Plenty of room in my dropbox

Have cleared any possible files that might be misinterpreted as bad once - though i have them forever

Bandwith normal

The files are the same ones that have been there for months

I really need to share these for work.

Can you please help!

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Accepted answers

Nancy

Hmm, I see what you mean. In general, deleting the file in question may not immediately resolve the issue, unfortunately.

Out of curiosity, can you open an incognito window on your web browser and log in to Dropbox from there? Are you able to share your files this way, or do you still receive an error?

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Jay

Hi @psharkov, thanks for messaging the Community.

Is it possible that any of your shared links could've been accessed by a large number of users which might've generated a lot of traffic?

This will help me to assist further!

psharkov

Hello dear Jay,

I doubt that the usage of the file exceeded some limitations as the users using it that i shared with are the same and the file is relatively small to generate such traffic.

i also removed some files that might be confusing the algorithms, but nothing special - my files are relatively the same for years - some excel sheets that i update with data

Jay

Thanks for the info, I've sent you an email, please could you reply to it when you get a chance?

psharkov

done

psharkov

solved!

Jay

I'm happy to hear that our team was able to assist you on this matter.

Enjoy the rest of your week!

Theresa

Hi there @psharkov , and welcome to the Dropbox Community 👋

I’m really glad to hear everything’s working again and thanks so much for coming back to update us! It’s always helpful when folks share that their issue is resolved, especially with sharing errors like this that can pop up unexpectedly 😊

By the way, I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox HQ. Since you’ve been using Dropbox to share content, I’d love to know... what’s your favourite Dropbox feature? Whether it’s something simple or more advanced, I’m always curious what people enjoy most about the experience.

Looking forward to hearing more,

T 😺 (Dropbox Community Manager)

Ganzy

Hope I get a solution soon with the same error.

Hannah

Sorry to see that you're having this issue, @Ganzy.

Can you take a look at this article which includes the reasons why someone might be experiencing this, to see if any of them could be possible in your case?

Ganzy

thank you for your reply. I did take a look at the article but still it wasn’t clear.

Ganzy

Hi Hannah. Thank you for your reply. I have indeed read the article. Since I haven’t received any email from Dropbox neither in my inbox nor in my junk mail I can’t seem to pinpoint the problem.

Ganzy

I did have a problem with a specific file which I promptly deleted. However I can’t share the rest of my files.

Nancy

Hey @Ganzy! If this is the first time you’re facing this sort of issue, then it should take about 24h for your sharing ability to resume.

Ganzy

Hi Nancy. Indeed this is the first time I’m facing this issue. Never before have I had this problem. However I’ve been having this issue since Saturday.

Ganzy

The fact is that I don’t know what the issue is. I’ve simply assumed it was the file that I’ve deleted. But I haven’t received any sort of communication from Dropbox.

Nancy

Hmm, I see what you mean. In general, deleting the file in question may not immediately resolve the issue, unfortunately.

Out of curiosity, can you open an incognito window on your web browser and log in to Dropbox from there? Are you able to share your files this way, or do you still receive an error?

Ganzy

Hi Nancy. I tried using the incognito window and Bam it worked. I could share my files. I went back and tried with the normal window and it worked too. It looks like the problem is sorted. Thank you so much for your time and effort. Cheers.