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Permissions error when installing Dropbox on Win11 - AppData/Local/Temp/dropbox_errortza10v2w.txt

Please help with perissions error. I uinstalled Droppox now I cannot even re-install. Temporary disabled my antivirus/firewalls.

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Nancy

Thanks, @parikc! What I want you to try next is an advanced reinstall of your Dropbox app.

Let me know how that goes.

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Nancy

Hi @parikc, and thanks for your post.

Can you please open the .txt file that shows as part of your Dropbox error and copy paste the entire error log here?

I’ll take a look at it and guide you from there.

Keep me posted.

parikc

@Nancy bn.BUILD_KEY: Dropbox bn.VERSION: 233.4.4938 bn.constants.WINDOWS_SHELL_EXT_VERSION: 87 bn.is_frozen: True machine_id: dfb295a6-b2b6-4064-8407-e48bc45f523c pid: 1588 cwd: 'C:\\WINDOWS\\system32' real_path='C:\\Windows\\System32' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 HOME: None appdata: 'C:\\Users\\coral\\AppData\\Local\\Dropbox\\instance1' real_path='C:\\Users\\coral\\AppData\\Local\\Dropbox\\instance1' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 dropbox_path: 'C:\\Users\\coral\\Dropbox' real_path='C:\\Users\\coral\\Dropbox' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe' mode=0o100777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\233.4.4938\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' real_path='C:\\Program Files (x86)\\Dropbox\\Client\\233.4.4938\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc' not found parent not found TMP: C:\Users\coral\AppData\Local\Temp TEMP: C:\Users\coral\AppData\Local\Temp tempdir: 'C:\\Users\\coral\\AppData\\Local\\Temp' real_path='C:\\Users\\coral\\AppData\\Local\\Temp' mode=0o40777 uid=0 gid=0 parent mode=0o40777 uid=0 gid=0 Traceback (most recent call last): File "desktop/dropbox/client/main.py", line 1095, in wrapper File "desktop/dropbox/client/main.py", line 8633, in finish_dropbox_boot File "desktop/dropbox/client/message_queue.py", line 338, in _wrapped File "desktop/dropbox/client/main.py", line 7917, in _init_components_for_account File "desktop/dropbox/client/main.py", line 7825, in create_sync_engine File "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engine File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 264, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 326, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 279, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 244, in __init__ File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 622, in _init_new_engine_locked File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 173, in __init__ File "desktop\\extensions\\nucleus\\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__ nucleus_python.SyncEngineError: "Initializing engine |>> Initializing platform |>> CF sync root setup |>> CF connect sync root |>> FSErrorCode::Unknown (The operation is only supported on files under a cloud sync root)"

Nancy

Thanks, @parikc! What I want you to try next is an advanced reinstall of your Dropbox app.

Let me know how that goes.

parikc

Yes this worked thank you

Hannah

Thanks for taking the time to post what worked for you, @parikc!

If you need anything else, please don't hesitate to let us know.

Have a great day!

Vovantro

Dropbox failed to start.

bn.BUILD_KEY: Dropbox
bn.VERSION: 228.4.5567
bn.constants.WINDOWS_SHELL_EXT_VERSION: 80
bn.is_frozen: True
machine_id: 10ff00c8-c121-4588-a0ee-729a90dab92e
pid: 3244
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
     real_path='C:\\Program Files (x86)\\Dropbox\\Client'
           	mode=0o40777	uid=0	gid=0
     parent	mode=0o40777	uid=0	gid=0
HOME: None
appdata: 'C:\\Users\\vovan\\AppData\\Local\\Dropbox\\instance1'
         real_path='C:\\Users\\vovan\\AppData\\Local\\Dropbox\\instance1'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
dropbox_path: 'E:\\Администратор\\Dropbox'
              real_path='E:\\Администратор\\Dropbox'
                    	mode=0o40555	uid=0	gid=0
              parent	mode=0o40777	uid=0	gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
                      	mode=0o100777	uid=0	gid=0
                parent	mode=0o40777	uid=0	gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\228.4.5567\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                real_path='C:\\Program Files (x86)\\Dropbox\\Client\\228.4.5567\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
                      	not found
                parent	not found
TMP: C:\Temp
TEMP: C:\Temp
tempdir: 'C:\\Temp'
         real_path='C:\\temp'
               	mode=0o40777	uid=0	gid=0
         parent	mode=0o40777	uid=0	gid=0
Traceback (most recent call last):
  File "desktop/dropbox/client/main.py", line 1111, in wrapper
  File "desktop/dropbox/client/main.py", line 8662, in finish_dropbox_boot
  File "desktop/dropbox/client/message_queue.py", line 337, in _wrapped
  File "desktop/dropbox/client/main.py", line 7946, in _init_components_for_account
  File "desktop/dropbox/client/main.py", line 7854, in create_sync_engine
  File "desktop/dropbox/sync_engine_boundary/factory.py", line 237, in make_sync_engine
  File "desktop/dropbox/sync_engine/nucleus/classic_client/sync_engine.py", line 268, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/modern_client.py", line 316, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/modern_client/base.py", line 279, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 243, in __init__
  File "desktop/dropbox/sync_engine/nucleus/classic_client/thin_adapter/in_proc.py", line 615, in _init_new_engine_locked
  File "desktop/dropbox/sync_engine/nucleus/thin_client/client.py", line 166, in __init__
  File "desktop\extensions\nucleus\nucleus_python.pyx", line 77, in nucleus_python.NucleusSyncEngine.__cinit__
nucleus_python.SyncEngineError: "Initializing engine |>> Initializing platform |>> CF sync root setup |>> CF connect sync root |>> FSErrorCode::Unknown (The operation is only supported on files under a cloud sync root)"

Advanced reinstallation does not help. 😭😭😭

Mark

Is that the message you get even after the advanced reinstall?

Vovantro

Yes, after an advanced reinstallation.

Nancy

Hey @Vovantro! Since the advanced reinstall didn’t work for you, I’ve gone ahead and logged you a ticket instead.

Please check your email inbox, when you can, and reply back to me.

Vovantro

Проблема исчезла после простого удаления средствами Windows программы Dropbox и повторная её переустановка, без расширенного варианта установки.
Как я понял, каким то образом Windows своими средствами её когда-то не правильно удалил. А удалял я её средствами Windows очень давно, года полтора назад. И удалял после того, как Dropbox вообще перестал у меня запускаться по неизвестной мне причине. Повторная установка её тогда, обычным методом мне никак не помогла. Но методом расширенной установки её мне удалось установить 12 октября. Dropbox видимо заново везде прописался. Но всё равно не мог запуститься и выдавал ошибку. Сегодня же я решил добить проблему повторной расширенной установкой по инструкции.

1. Удалил средствами Windows программу Dropbox.
2. Полез в «HKEY_LOCAL_MACHINE», но не нашёл в папках «SOFTWARE» и «WOW6432Node» папку «Dropbox».
3. Полез в «%LOCALAPPDATA%» и не нашёл там папку «Dropbox».
4. В остальных шагах инструкции так же не нашёл папку «Dropbox».
5. Запустил DropboxInstaller.exe.
6. Программа запустилась без проблем.
7. Шок! 🙀

PS: Может кому пригодится моя информация.

***

Translation:

The problem went away after simply uninstalling Dropbox using Windows and reinstalling it again, without the advanced installation method.

As I understand it, Windows somehow uninstalled it incorrectly. I uninstalled it using Windows a long time ago, about a year and a half ago. I uninstalled it after Dropbox stopped working for some unknown reason. Reinstalling it using the standard method didn't help. But I managed to install it using the advanced installation method on October 12th. Dropbox apparently registered itself again. But it still wouldn't start and returned an error. Today, I decided to fix the problem by reinstalling it using the advanced installation method, following the instructions.

Uninstalled Dropbox using Windows.
I looked in "HKEY_LOCAL_MACHINE" but couldn't find the "Dropbox" folder in the "SOFTWARE" and "WOW6432Node" folders.
I looked in "%LOCALAPPDATA%" and didn't find the "Dropbox" folder.
I also didn't find the "Dropbox" folder in the other steps of the instructions.
I ran DropboxInstaller.exe.
The program launched without a hitch.
Shock! 🙀

PS: Maybe someone will find my information useful.