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'Bad image' error when installing the desktop app on new PC with Windows 11

I have downloaded several versions on the installer for dropbox on a new to me lenovo PC running windows 11

It's a clean W11 install, no previous dropbox installs but I always get the same error when trying to run any dropbox installer .exe (even as as an admin).

screenshot of error attached always the same message even though it's NOT an update.exe file

screenshot of the versions I've tried attached.

Any ideas would be appreciated thank you.

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curiousfrosting

Thank you, after a fair bit of digging it became apparent that my whole windows install was the problem with missing dll files. After a clean install of windows 11 I installed the Dropbox desktop app without issue.

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Hannah

Hi there, @curiousfrosting, thanks for bringing this to our attention.

Can you perhaps try our offline installer, to see if that helps?

If not, please try these steps and let us know how it goes.

Thanks!

curiousfrosting

Megan

Hey @curiousfrosting!

Thanks for letting us know that your issue is fixed.

We'll be one post away if you need anything else! 😇