Application Affected
Dropbox desktop (basic)
Device
HP Z400
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
224.4.4811 offline installer 64 bit
Question or Issue
Dropbox kept asking me to update, but when I download the update is say "On your marks..." then the window disappears and nothing happens. So I deleted dropbox rebooted and tried again. Same result. So I downloaded the offline installer for the last version I had, and it won't install. Gives the error log below. My wife and I each have a windows account on this computer and each have our own (basic) dropbox account. I've been using dropbox for years and never had any problem like this.
bn.BUILD_KEY: Dropbox bn.VERSION: 2.10.30 bn.DROPBOXEXT_VERSION: 24 bn.is_frozen: True pid: 13760 cwd: u'C:\\WINDOWS\\system32' real_path=u'C:\\WINDOWS\\system32' mode=040777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 HOME: None appdata: u'C:\\Users\\Charles Bloch\\AppData\\Roaming\\Dropbox' real_path=u'C:\\Users\\Charles Bloch\\AppData\\Roaming\\Dropbox' mode=040777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 dropbox_path: u'C:\\Users\\Charles Bloch\\Dropbox' real_path=u'C:\\Users\\Charles Bloch\\Dropbox' mode=040555 uid=0 gid=0 parent mode=040555 uid=0 gid=0 sys_executable: 'F:\\Users\\Charles Bloch\\OneDrive - UW\\Computers\\Adobe\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' real_path='F:\\Users\\Charles Bloch\\OneDrive - UW\\Computers\\Adobe\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe' mode=0100777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 trace.__file__: 'F:\\Users\\Charles Bloch\\OneDrive - UW\\Computers\\Adobe\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe\\dropbox\\boot_error.pyc' real_path='F:\\Users\\Charles Bloch\\OneDrive - UW\\Computers\\Adobe\\AppData\\Roaming\\Dropbox\\bin\\Dropbox.exe\\dropbox\\boot_error.pyc' not found parent not found TMP: C:\Users\CHARLE~1\AppData\Local\Temp TEMP: C:\Users\CHARLE~1\AppData\Local\Temp tempdir: u'c:\\users\\charle~1\\appdata\\local\\temp' real_path=u'c:\\users\\charle~1\\appdata\\local\\temp' mode=040777 uid=0 gid=0 parent mode=040777 uid=0 gid=0 Traceback (most recent call last): File "dropbox\client\main.pyc", line 2383, in main_startup File "dropbox\client\main.pyc", line 1303, in run File "dropbox\client\main.pyc", line 540, in startup_low File "dropbox\client\multiaccount\instance_database.pyc", line 1558, in get_info_by_instance_id File "dropbox\client\multiaccount\instance_database.pyc", line 1475, in get_master_row File "dropbox\trace.pyc", line 190, in assert_ AssertionError: Found multiple master rows. Invalidating them all.
