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I deleted files a month ago and my Dropbox account is still full

My old plan expired and I went back to basic plan, so I deleted all the large photo folders that I had used in a project that I finished. Now my Dropbox space should be as it was before the upgrade, but still it shows that I've gone over my storage limit (24,07 GB). I really don't have that large files there, nor in my deleted files folder. I've never used backup.

How can I see what exactly is filling my Dropbox so I can delete it?

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Accepted answers

Jay

Hi @nelliheinimo, thanks for posting today!

It sounds like you might still have some folders or files that contain a large amount of data, if you're not using the Dropbox Backup feature.

You can check the sizes of the folders on your account online by following these steps.

Once you locate these files, you can delete them from your account, which should free up your quota.

If you need any further assistance, please let me know!

All comments

Jay

Hi @nelliheinimo, thanks for posting today!

It sounds like you might still have some folders or files that contain a large amount of data, if you're not using the Dropbox Backup feature.

You can check the sizes of the folders on your account online by following these steps.

Once you locate these files, you can delete them from your account, which should free up your quota.

If you need any further assistance, please let me know!

Rich

nelliheinimo wrote:
Now my Dropbox space should be as it was before the upgrade, but still it shows that I've gone over my storage limit (24,07 GB).

Take a screenshot of your usage as shown on your Plan page and reply with it here. It should look like this:

nelliheinimo

Thank you! This was just what I needed. I calculated the folder sizes and managed to find the hidden files that I previously missed.

Walter

We're glad to hear it's sorted now and thanks for the update too @nelliheinimo

Let us know if anything else comes up and take care!

Theresa

Hi @nelliheinimo and welcome to the Dropbox Community! I’m really glad to hear things are back to normal with your storage and thank you so much for coming back to share that update. It’s always helpful when someone follows up, especially with space and deleted file questions like this ✨.

I’m Theresa 👩‍💻, one of the Community Managers here at Dropbox. Now that your storage is reflecting correctly, I’d love to know... do you have a favourite Dropbox feature that helps you manage your files or keep things organised?

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)