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Unable to delete entries from Dropbox Passwords

Dropbox passwords is going away. I am trying to delete all my usernames and passwords stored on Dropbox Passwords. When I follow the instructions by selecting the entry I wish to remove, click the dots to show more and click "Remove", it will not remove it. It just displays a pop up message saying "Dropbox Passwords is going away". Why won't Dropbox Passwords allow me to delete these entires? They are essentially holding my data hostage. Support is nonexistent and the official instructions for how to delete entires DOES NOT WORK.

Device
Mac M series

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Accepted answers

Megan

Hey @file_r, welcome to our Community!

If you wish to delete all websites, usernames, passwords, and notes from your Dropbox Passwords account, you can do so by selecting "Reset" or "Reset Account" from the settings menu of the Passwords application. This will permanently remove all data.

You can see more about this here.

Keep in mind that due to the permanent nature of this action, you will be prompted to export all of your saved Passwords to a .csv file, so that if you later need access to these passwords you can import them again.

Want to give it a go, and let me know how this turns out for you?

Keep me posted!

All comments

Megan

Hey @file_r, welcome to our Community!

You can see more about this here.

Want to give it a go, and let me know how this turns out for you?

Keep me posted!

file_r

Done. Thanks for the reply.

Megan

No problem at all @file_r!

Happy to see that your issue is now resolved!

If you need anything else, give me a shout, thanks! 😇

Theresa

Hi @file_r and welcome back to the Dropbox Community, it's great to have you here. I’m really glad to hear things are sorted now with Dropbox Passwords and thank you so much for taking the time to come back and share that update. It’s always appreciated and can really help others facing the same issue ✨.

I’m Theresa 👩‍💻, one of the Community Managers here. Now that everything’s working again, I’d love to know...do you have a favourite Dropbox feature that helps you stay organised or manage your digital life more easily?

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)