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https://dropbox.com is not redirecting to www subdomain in my region

https://dropbox.com is not redirecting to www subdomain in my region

i live in Pakistan, and this is what im getting

$ curl -v https://dropbox.com
* Host dropbox.com:443 was resolved.
* IPv6: (none)
* IPv4: 162.125.248.18
* Trying 162.125.248.18:443...
* ALPN: curl offers h2,http/1.1
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
* CAfile: /etc/ssl/certs/ca-certificates.crt
* CApath: /etc/ssl/certs
* Recv failure: Connection reset by peer
* TLS connect error: error:00000000:lib(0)::reason(0)
* OpenSSL SSL_connect: Connection reset by peer in connection to dropbox.com:443
* closing connection #0
curl: (35) Recv failure: Connection reset by peer

and chrome is picking anything either

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Accepted answers

Abdullah Hasan

Hi,
It's fixed

Thanks

All comments

Abdullah Hasan

* and chrome is not picking anything either

Hannah

Hey @Abdullah Hasan, thanks for posting to the Dropbox Community.

Can you please describe what you're trying to accomplish exactly?

Is this the first time you've had this issue? Was the website working for you as normal before?

I'd suggest taking a look at this article as well; it has some info and troubleshooting steps that might be helpful when it comes to website issues.

Keep me updated!

Abdullah Hasan

i was just trying to open dropbox.com on my pc and it wasn't working,
after trying for a while, i figure out that it work with 'www' subdomain.

https://dropbox.com is not working nor redirecting
https://www.dropbox.com is working

So its still a problem only here if we manually type which is usually without 'www' it does not redirect to 'www' subdomain, and throws error.

yes, it was working before.

Megan

Hi @Abdullah Hasan, thanks for the info!

Could you try a different browser and let me know if you notice the same behavior there?

If I were you, I'd also try clearing the cache of my Chrome browser, and try again just to see if the same thing happens then.

I'll be waiting for your updates!

Abdullah Hasan

Hi,
i have tried on 2 different wifi, on a cellular and on 4 different pc/mobiles.
the non-www domain is still not working

and also http://www.dropbox.com is pointed to the same ip but one and working and the other is not.

this is the http://www.dropbox.com example that worked

$ time curl -v -4 -o /dev/null  https://www.dropbox.com 
* Host www.dropbox.com:443 was resolved.
* IPv6: (none)
* IPv4: 162.125.81.18
*   Trying 162.125.81.18:443...
* ALPN: curl offers h2,http/1.1
} [5 bytes data]
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
} [512 bytes data]
*  CAfile: /etc/ssl/certs/ca-certificates.crt
*  CApath: /etc/ssl/certs
{ [5 bytes data]
* TLSv1.3 (IN), TLS handshake, Server hello (2):
{ [122 bytes data]
* TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
{ [15 bytes data]
* TLSv1.3 (IN), TLS handshake, Certificate (11):
{ [2968 bytes data]
* TLSv1.3 (IN), TLS handshake, CERT verify (15):
{ [264 bytes data]
* TLSv1.3 (IN), TLS handshake, Finished (20):
{ [52 bytes data]
* TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.3 (OUT), TLS handshake, Finished (20):
} [52 bytes data]
* SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384 / x25519 / RSASSA-PSS
* ALPN: server accepted h2
* Server certificate:
*  subject: C=US; ST=California; L=San Francisco; O=Dropbox, Inc; CN=*.dropbox.com
*  start date: Nov 12 00:00:00 2024 GMT
*  expire date: Dec  8 23:59:59 2025 GMT
*  subjectAltName: host "www.dropbox.com" matched cert's "*.dropbox.com"
*  issuer: C=US; O=DigiCert Inc; CN=DigiCert TLS RSA SHA256 2020 CA1
*  SSL certificate verify ok.
*   Certificate level 0: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
*   Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
*   Certificate level 2: Public key type RSA (2048/112 Bits/secBits), signed using sha1WithRSAEncryption
* Connected to www.dropbox.com (162.125.81.18) port 443
* using HTTP/2
* [HTTP/2] [1] OPENED stream for https://www.dropbox.com/
* [HTTP/2] [1] [:method: GET]
* [HTTP/2] [1] [:scheme: https]
* [HTTP/2] [1] [:authority: www.dropbox.com]
* [HTTP/2] [1] [:path: /]
* [HTTP/2] [1] [user-agent: curl/8.11.0]
* [HTTP/2] [1] [accept: */*]
} [5 bytes data]
> GET / HTTP/2
> Host: www.dropbox.com
> User-Agent: curl/8.11.0
> Accept: */*
> 
* Request completely sent off
{ [5 bytes data]
* TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
{ [230 bytes data]
* TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
{ [230 bytes data]
< HTTP/2 200 
< content-security-policy: img-src https://* data: blob: ; report-uri https://www.dropbox.com/csp_log?policy_name=metaserver-whitelist ; style-src https://* 'unsafe-inline' 'unsafe-eval' ; base-uri 'self' ; script-src 'unsafe-eval' 'inline-speculation-rules' https://www.dropbox.com/static/api/ https://www.dropbox.com/pithos/ https://cfl.dropboxstatic.com/static/ https://www.dropboxstatic.com/static/ https://accounts.google.com/gsi/client https://canny.io/sdk.js https://www.paypal.com/sdk/js https://www.google.com/recaptcha/ https://www.gstatic.com/recaptcha/ 'unsafe-inline' ; form-action 'self' https://www.dropbox.com/ https://dl-web.dropbox.com/ https://photos.dropbox.com/ https://paper.dropbox.com/ https://showcase.dropbox.com/ https://www.hellofax.com/ https://app.hellofax.com/ https://www.hellosign.com/ https://app.hellosign.com/ https://docsend.com/ https://www.docsend.com/ https://help.dropbox.com/ https://navi.dropbox.jp/ https://a.sprig.com/ https://selfguidedlearning.dropboxbusiness.com/ https://instructorledlearning.dropboxbusiness.com/ https://sales.dropboxbusiness.com/ https://accounts.google.com/ https://api.login.yahoo.com/ https://login.yahoo.com/ https://experience.dropbox.com/ https://pal-test.adyen.com https://2e83413d8036243b-Dropbox-pal-live.adyenpayments.com/ https://onedrive.live.com/picker ; font-src https://* data: ; default-src 'none' ; connect-src https://* ws://127.0.0.1:*/ws blob: wss://dsimports.dropbox.com/ ; frame-src https://* dbapi-6: dbapi-7: dbapi-8: dropbox-client: itms-apps: itms-appss: blob: ; worker-src https://www.dropbox.com/static/serviceworker/ https://www.dropbox.com/encrypted_folder_download/service_worker.js https://www.dropbox.com/service_worker.js blob: ; media-src https://* blob: ; frame-ancestors 'self' ; child-src https://www.dropbox.com/static/serviceworker/ blob: ; object-src 'self' https://cfl.dropboxstatic.com/static/ https://www.dropboxstatic.com/static/
< content-type: text/html; charset=utf-8
< pragma: no-cache
< referrer-policy: strict-origin-when-cross-origin
< set-cookie: gvc=NDU4ODIwMjA3ODMwMTk4NDU2ODQ4ODkzNzMyNDYzMjU1NzM0Njk=; Path=/; Expires=Wed, 18 Sep 2030 16:51:57 GMT; HttpOnly; Secure; SameSite=None
< set-cookie: t=j1_Npf2JFP8gUQWaJUOjLD2p; Path=/; Domain=dropbox.com; Expires=Sat, 19 Sep 2026 16:51:57 GMT; HttpOnly; Secure; SameSite=None
< set-cookie: __Host-js_csrf=j1_Npf2JFP8gUQWaJUOjLD2p; Path=/; Expires=Sat, 19 Sep 2026 16:51:57 GMT; Secure; SameSite=None
< set-cookie: __Host-ss=KMNEROr5xA; Path=/; Expires=Sat, 19 Sep 2026 16:51:57 GMT; HttpOnly; Secure; SameSite=Strict
< set-cookie: locale=en; Path=/; Domain=dropbox.com; Expires=Wed, 18 Sep 2030 16:51:57 GMT
< x-content-type-options: nosniff
< x-frame-options: SAMEORIGIN
< x-permitted-cross-domain-policies: none
< x-xss-protection: 1; mode=block
< date: Fri, 19 Sep 2025 16:51:57 GMT
< strict-transport-security: max-age=31536000; includeSubDomains
< server: envoy
< cache-control: no-cache, no-store
< alt-svc: h3=":443"; ma=86400, h3-29=":443"; ma=86400
< vary: Accept-Encoding
< x-dropbox-response-origin: far_remote
< x-dropbox-request-id: 7474f949025f4c73a5bc54bc68cd8a2d
< 
{ [100 bytes data]
* Connection #0 to host www.dropbox.com left intact

real	0m1.370s
user	0m0.009s
sys	0m0.008s

and this one is https://dropbox.com , its not responding

$ time curl -s -v -4 -o /dev/null  https://dropbox.com 
* Host dropbox.com:443 was resolved.
* IPv6: (none)
* IPv4: 162.125.248.18
*   Trying 162.125.248.18:443...
* ALPN: curl offers h2,http/1.1
} [5 bytes data]
* TLSv1.3 (OUT), TLS handshake, Client hello (1):
} [512 bytes data]
*  CAfile: /etc/ssl/certs/ca-certificates.crt
*  CApath: /etc/ssl/certs
{ [5 bytes data]
* TLSv1.3 (IN), TLS handshake, Server hello (2):
{ [122 bytes data]
* TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
{ [15 bytes data]
* TLSv1.3 (IN), TLS handshake, Certificate (11):
{ [2968 bytes data]
* TLSv1.3 (IN), TLS handshake, CERT verify (15):
{ [264 bytes data]
* TLSv1.3 (IN), TLS handshake, Finished (20):
{ [52 bytes data]
* TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
} [1 bytes data]
* TLSv1.3 (OUT), TLS handshake, Finished (20):
} [52 bytes data]
* SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384 / x25519 / RSASSA-PSS
* ALPN: server accepted h2
* Server certificate:
*  subject: C=US; ST=California; L=San Francisco; O=Dropbox, Inc; CN=*.dropbox.com
*  start date: Nov 12 00:00:00 2024 GMT
*  expire date: Dec  8 23:59:59 2025 GMT
*  subjectAltName: host "dropbox.com" matched cert's "dropbox.com"
*  issuer: C=US; O=DigiCert Inc; CN=DigiCert TLS RSA SHA256 2020 CA1
*  SSL certificate verify ok.
*   Certificate level 0: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
*   Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
*   Certificate level 2: Public key type RSA (2048/112 Bits/secBits), signed using sha1WithRSAEncryption
* Connected to dropbox.com (162.125.248.18) port 443
* using HTTP/2
* [HTTP/2] [1] OPENED stream for https://dropbox.com/
* [HTTP/2] [1] [:method: GET]
* [HTTP/2] [1] [:scheme: https]
* [HTTP/2] [1] [:authority: dropbox.com]
* [HTTP/2] [1] [:path: /]
* [HTTP/2] [1] [user-agent: curl/8.11.0]
* [HTTP/2] [1] [accept: */*]
} [5 bytes data]
> GET / HTTP/2
> Host: dropbox.com
> User-Agent: curl/8.11.0
> Accept: */*
> 
* OpenSSL SSL_read: SSL_ERROR_SYSCALL, errno 0
* Failed receiving HTTP2 data: 56(Failure when receiving data from the peer)
* Connection #0 to host dropbox.com left intact

real	1m15.590s
user	0m0.009s
sys	0m0.007s

Abdullah Hasan

Hi,
It's fixed

Thanks

Hannah

Thanks for the update here, @Abdullah Hasan!

I'm glad to see the issue was resolved for you and if you need anything else, please let us know.

Have a great week ahead!