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My account looks empty, with no files in it. However, I can see my files when using my iPad.

I've been using the app for many years on my windows laptop and had no issues. Just 2 days ago when I open my account it looked a new account with no files in it. I tried it several times with same results. The strange thing is I can see all my files when use my iphone or ipad but cannot add anything

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70CamaroRs1

Logged out and logged in and that was all it took to see my files. Not sure why/how the account was switched on the laptop. Anyway everything is back to normal. Thank you all for your help

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Dell_Dropbox

Hey there, welcome to the community @70CamaroRs

Normally when someone has this issue, one of the first things we do is double check that you're logging into the same account. Can you go into Settings and check the email in the Dropbox app/website of the empty account?

Then verify that the email matches the one where you receive updates for your Dropbox account

70CamaroRs

I didn't notice it until you mentioned it. I have 3 device, and the laptop has a different account from the iPhone and iPad. On my laptop how do I logout and login to a different account? I don't see any buttons to do that. Not sure why or how that happened.

Rich

70CamaroRs wrote:
On my laptop how do I logout and login to a different account?

https://help.dropbox.com/account-access/sign-in-out

70CamaroRs1

Logged out and logged in and that was all it took to see my files. Not sure why/how the account was switched on the laptop. Anyway everything is back to normal. Thank you all for your help

Megan

Hey @70CamaroRs1, thanks for the heads up!

Happy to see that your issue is now resolved!

If you need something else, please let me know and I will be more than happy to help every step of the way. 😇

Theresa

Hi @70CamaroRs1 and welcome to the community! I’m really glad to hear your files are showing up properly again and thank you for taking the time to share your update. It’s always appreciated, especially with account visibility issues like this ✨.

I’m Theresa 👩‍💻, one of the community managers here. Now that everything’s back in view, I’d love to know ...do you have a fave Dropbox feature that you find especially helpful or rely on most day to day?

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)