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My Dropbox account claims it's full, but I don't have any content saved.

Dropbox not showing space usage correctly

I only have one backup of a WP site in Dropbox. It doesn't exceed 1 GB. All images have been deleted. Still I got your notification that there is more than 7 GB of data there. It shouldn't be. Where is the error?

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Accepted answers

Seppo Partanen

There was some backup KINGSTON. I don't know what it was. I deleted it. The necessary backup is the 1 backup from Wp set by UpdaraftPlus. Did that help, how would you know?

Seppo

All comments

Megan

Hi @Seppo Partanen , welcome to our Community!

Could you check your account's plan page, and let me know what it reports?

Is it possible you have any backups enabled and visible on this page that might be occupying some of your quota?

Let me know more!

Seppo Partanen

There is red information line Standarfd file 778 MB, Backup blue line 6,3 GB, Repaly 0 byte, Shared files 0 byte.

And tere should be 1 text file, no phtos and one WP normal zip file about under 1 GB. Earlier tehe has been allways 2 WP backups, now oly 1.

Seppo

Mark

Seppo Partanen wrote:
Earlier tehe has been allways 2 WP backups, now oly 1.

That would be counted against the 778mb quota.

What the page is saying is you have Dropbox Backup enabled: http://www.dropbox.com/backups go to that link and delete/cancel them

Seppo Partanen

There was some backup KINGSTON. I don't know what it was. I deleted it. The necessary backup is the 1 backup from Wp set by UpdaraftPlus. Did that help, how would you know?

Seppo

Mark

I dont work for Dropbox so I cannot see. But WP backups go in to the standard Dropbox data at http://www.dropbox.com/home.

You can recheck your plan and quota at http://www.dropbox.com/account/plan to see if you are now under it

Seppo Partanen

There is now all OK. Thanks!

Walter

Thanks for keeping us in the loop and we're glad to hear it's sorted now @Seppo Partanen

Let us know if anything else comes up in the future.

Theresa

Hi @Seppo Partanen and welcome to the Dropbox Community! I’m really glad to hear everything’s sorted with your account storage and thank you for coming back to update us. It’s always helpful when someone shares their experience, especially with space related issues like this ✨.

I’m Theresa 👩‍💻, one of the Community Managers here. Now that your storage is looking right again, I’d love to know... do you have a fave Dropbox feature?

Looking forward to hearing from you,

T 😺 (Dropbox Community Manager)

Seppo Partanen

Hello Theresa!

Now only using it to WordPress backup and there is one textfile. Maybe later more some text.

Best recards

Seppo