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I'm getting an error when reinstalling the desktop app on Mac OS

I was able to signing previously, but after a system restore and reinstallation of the MacOS, this is the only application giving an error.

This is the error:

bn.BUILD_KEY: Dropbox

bn.VERSION: 228.4.5567

bn.constants.WINDOWS_SHELL_EXT_VERSION: 80

bn.is_frozen: True

machine_id: 24bad416-b43f-52a8-9ff3-909263253e76

pid: 1685

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='User Name', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='Brian Weaver', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Volumes/Crucial X10'

appdata: '/Volumes/Crucial X10/.dropbox/instance6'

real_path='/Volumes/Crucial X10/.dropbox/instance6'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

dropbox_path: None

not found

parent not found

sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'

real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'

mode=0o100755 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'

not found

parent not found

tempdir: '/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'

real_path='/private/var/folders/5f/0wzs5ypj72v00w663v7tqrch0000gn/T'

mode=0o40700 uid=501 gid=20

parent mode=0o40755 uid=501 gid=20

Traceback (most recent call last):

File "desktop/dropbox/client/main.py", line 6861, in _setup_root_for_account

File "desktop/dropbox/sync_root/helpers.py", line 207, in create_root_for_account

File "desktop/dropbox/foundation/futures/basic.py", line 932, in result

File "desktop/dropbox/trace.py", line 351, in newfn

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 333, in _completion_domains

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 320, in set_result_or_convert_exception

File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_result

File "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_post

File "desktop/dropbox/foundation/futures/basic.py", line 1131, in _stage1

File "desktop/dropbox/foundation/futures/basic.py", line 991, in _when_done

File "desktop/dropbox/foundation/futures/basic.py", line 1150, in _stage2

File "desktop/dropbox/foundation/futures/basic.py", line 749, in set_result

File "desktop/dropbox/foundation/futures/basic.py", line 712, in _on_post

File "desktop/dropbox/foundation/futures/basic.py", line 1112, in _stage1

File "desktop/dropbox/foundation/futures/basic.py", line 455, in _then_callback

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1043, in _init_completion

File "desktop/dropbox/trace.py", line 351, in newfn

File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 969, in _init_completion_inner

dropbox.mac.internal.MacError: [Errno 19] Error Domain=NSPOSIXErrorDomain Code=19 "Operation not supported by device"

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Comments

Jay

Hi @RockWarrior, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link?

Keep me updated with any progress!

RockWarrior

I am on a basic plan and have removed all devices from my account, I thought that might have been part of the issue, but it still happened. I will give the advanced reinstall a go.

Thanks

RockWarrior

I attempted the Advanced Reinstall with no luck. This is the error message that pops up.

Jay

Thanks for the image. Could you click the blue link in that image and copy and paste the error log in your next reply in order to see what was logged?

RockWarrior

bn.BUILD_KEY: Dropbox

bn.VERSION: 228.4.5567

bn.constants.WINDOWS_SHELL_EXT_VERSION: 80

bn.is_frozen: True

machine_id: 24bad416-b43f-52a8-9ff3-909263253e76

pid: 2248

ppid: 1

uid: 501

user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MYNAME', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')

effective_user_info: pwd.struct_passwd(pw_name='brian', pw_passwd='********', pw_uid=501, pw_gid=20, pw_gecos='MYNAME', pw_dir='/Volumes/Crucial X10', pw_shell='/bin/zsh')

euid: 501

gid: 20

egid: 20

group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])

DYLD_LIBRARY_PATH: None

cwd: '/'

real_path='/'

mode=0o40755 uid=0 gid=0

parent mode=0o40755 uid=0 gid=0

HOME: '/Volumes/Crucial X10'

appdata: '/Volumes/Crucial X10/.dropbox/instance2'

real_path='/Volumes/Crucial X10/.dropbox/instance2'