Child Item

Dropbox installation problems after offline and advanced install attempts.

About a week ago, the dropbox app from my system tray disappeared after a regular reboot. Previously it worked fine. I have an open ticket with dropbox but after a week everything they have suggested I try has not worked. I have Windows 11 and the app is working on my machine at work and on my husband's computer, which is connected to the same network at home. I've tried disabling antivirus, looking for a folder called "Dropbox/client" to delete (never found one), advanced installation, offline installation. The app never installs on my list of programs. At first I was getting an error message. Now the installation process proceeds very quickly--too quickly--and at the end, the appl is never there. The computer is only about 9 months old, is working fine with everything else. Any thoughts? Should I hire a computer technician to help? Thank you!

Application Affected
N/A
Device
N/A
Operating System/Browser (if using the web)
N/A
Dropbox App Version (if using the app)
N/A

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Comments

Megan

Hey @jlsdyoung23, welcome to our Community!

I totally get how you're feeling, and how this situation must feel for you, and I'm here to try and help as much as possible.

That being said, I've personally reviewed your case via email, and I've changed the priority to "High". Also keep in mind that it has already been escalated to our specialized team, who is best equipped to help from there.

What you can do from your side is to keep an eye on your inbox, since the team will reach out to you there with any updates or next steps. I truly wish I had more control here, but I'll continue to be one post away if you need anything else clarified.

Thank you!

jlsdyoung23

Thank you very much for your reply! I'll keep an eye on my inbox.

jlsdyoung23

Hello! I still do not have a solution and am thinking of leaving dropbox. I am receiving help from someone but they only send me one message per day. I reply but then they don't get back to me for 24 hours which has extended this ticket over almost 2 weeks. I know there are other alternatives. I am not a business so I think I will just use one of them. If there's something I'm missing as to what might be going on with the installation I'm happy to try something else but at this point the pace of the support ticket is very slow. It is not a conversation or chat but one message per day which takes a long time to resolve an issue.

Hannah

Hey @jlsdyoung23, I completely understand where you're coming from.

I see your ticket's priority is already raised, but I passed your feedback along to our team and hopefully your issue will get resolved really soon.

Let us know if you need anything else.