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Export screen keeps getting stuck

Suddenly I can no longer Export my DropBox files to any format: Markdown, PDF, etc.

Every time I try to export, I keep getting stuck on the screen with the little wizard that says "Waiting to start..." but my file never actually exports.

I've had this issue for about a week now, and other coworkers on my team have as well.

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Web

Dropbox Paper

Export

Closed - Not for right now

Accepted answers

ForemanDev

Update: It just worked. I don't know if Dropbox did anything to fix their Export service, but I tried again after waiting an hour and I was able to export my Paper doc.

All comments

Walter

Hey @matt_maccormack - thanks for bringing this to our attention.

If this issue persists after clearing your browser's cache and/or on another browser/incognito window, may we reach out via email to investigate further?

Thanks!

matt_maccormack

Hello Walter,

Thanks for reaching out. I've tried clearing my browser cache, on Incognito, and in a new browser, and my docs still won't export. I had another coworker try and the same thing occurred.

Feel free to reach out via email!

Walter

Thanks for the cooperation, Matt. I've just followed up via email, so please take a look at your inbox and we'll take it from there.

vmatsuk

Hello, I'm having the same issue. The export is being stuck on the wizard.
Is this something you can help with? or should I reach out to support

Walter

Hey @vmatsuk - sorry to hear about this.

This issue should be fixed now, so if you're still getting stuck at the same page, I'd recommend clearing your browser's cache and trying again.

Let us know how it goes!

danijacks

Hi @Walter - I'm having the same issue. I tried clearing cache, incognito, and even different browsers. Dropbox always gets stuck on "preparing files for export." Thanks in advance for your help!

Jay

Hi @danijacks, thanks for the information you provided.

As there could be a few reasons as to why this is occurring, In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

ForemanDev

@Walter @Jay I'm having the same issue. The Export feature does not work when I attempt to export a Dropbox Paper document. It just sits on "Waiting to start..." and does not ever do anything. I've tried clearing the browser cache and using multiple different browsers. Dropbox's export feature appears to be broken. I've submitted a support request, but wanted to also document the issue here.

Walter

Hey @ForemanDev - thanks for letting us know about this.

Just to clarify, is this affecting all of your Dropbox Paper docs, some or just one?

Note that I've also found your ticket in our system and passed your comments there as well.

ForemanDev

Thanks for the response @Walter. I only have one Dropbox Paper doc, so that's all I'm able to test. I just want to export it for safekeeping. Thanks.

ForemanDev

Update: It just worked. I don't know if Dropbox did anything to fix their Export service, but I tried again after waiting an hour and I was able to export my Paper doc.

Walter

I'm glad to hear it's sorted now and thanks for keeping me in the loop too @ForemanDev

It seems that this was a temporary fluke, but please let us know if anything else comes up in the future.

Until then, take care and see you around the Community!