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Why am I getting an error that my Dropbox account is full?

Myself, two other family members share our accounts with each other. My employer has shared a folder with my account. The three accounts and the office folder have 2.75GB used in total. None of these accounts or folder have more than 700MB used, two use around 500MB. DropBox says I am out of storage. The other two family member aren't seeing this message since they don't have access to the Office Folder. The three family account are just under 2GB total. I was not given an option about the work folder. Perhaps most of this isn't relevant but I wanted to share every detail I know. Why am I getting this warning about running out of space? Thanks!

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Comments

Nancy

Thanks for your post, @mcapehart!

Since the folder you mention was only shared with your own Dropbox account, then it’ll only affect your storage usage indeed, and not the Dropbox accounts of the other family members.

Can you send me a screenshot of your Dropbox account’s usage, as it appears on your Plan tab?

Finally, when you say you weren’t given an option about the work folder, do you mean that you’d like to remove it from your Dropbox account, so that it doesn’t take up space from it?

Let me know.

mcapehart

Thank you for your reply!

Attached is the screenshot. I checked the properties on the three account folders and shared work folder. My account has 500MB, one family member has 781MB, the other family member has 631MB and the company shared folder has 851MB. Looking at the plan tab, confirms what I suspected. Sharing data with someone adds to both account totals. I'm not sure why the storage limit warning, was triggered yesterday, since the only account or folder to add something new added a few files with a total size of less than 50MB. Since the first of the year, the total increase from all of the shared accounts/folders, was less than 100MB.

I can copy the data from the company shared folder to my workstation and removed if from my account. The folder belongs to the company marketing department. If I need access to a new marketing resource, the Marketing Director will tell me the resource is in the shared folder. Perhaps the Marketing Director would share the new resource another way.

Walter

Hi @mcapehart - thanks for the screenshot and the additional information.

It seems that this shared folder is causing your account to be full since shared folders take up space on all of the accounts/members of the shared folder unless they're part of the same Dropbox for teams account.

If you don't need permanent access or edit rights to this folder, you can ask your company to share a link to the folder instead.

I hope this helps a tad and please keep us posted on your progress.