I have the same problem, and it's been over 5 years. I've tried to find the reason, but I've never been successful.
Hey @Michel J.7 - sorry to hear you're having issues with this.
I've just sent you an email to investigate, so please take a look at your inbox and we'll take it from there.
Thank you.
Thank you for your support, I inform you that the team has solved my problem. 💪🤝
