I work for an organization that uses Dropbox as a place for affiliates to access documents like our manual. We update it every year in late summer. I logged in and there is nothing in the folder. I can still see everything through the link externally, but it is no longer linked to my account so I cannot update anything.
I am certain that I am using the correct email address. We also have a plug in to Dropbox on our website and the form attachments automatically get saved in this account. I confirmed that the account linked is the one I am trying to access - there is nothing in the account's Dropbox at all. Completely empty. Please help!
I tried using chatbot to no avail. Here is its review of the situation.
User cannot access their files when logged into Dropbox, although the files are still accessible through external links. The files were last seen in fall and are not in shared folders, deleted files, or findable through search. Standard troubleshooting steps like checking version history, searching, and accessing from different browsers have not resolved the issue.
