Hi! cannot subscribe for 200gb 2.50eur in month. When i tap on the button "get 200gb", i see the the promotion to buy 2Tb instead 200gb. Need help pls
Hey all! Thanks for reporting this to us.
I checked with our Team about this, and it looks like it was a temporary issue that should have now been resolved.
Can you try the link again in order to purchase the plan, and let me know how it goes?
Thanks!😇
Welcome aboard our Community, @Ekaterina4! Hope you’re doing well.
Can you send me a couple of screenshots showing the plan you’re having difficulty upgrading to and of what you see after selecting the option to upgrade?
We’ll take it from there.
the second screenshot - after push the button "get 200gb". But after i pushed there is another proposal - to get 2000gb for 11.99eur
Thanks for the screenshots, @Ekaterina4! I’ve gone ahead and opened a ticket for you, since we’ll need to check this internally.
Can you please open the inbox of your Community email address and reply to my email?
have no your email. in what email did you write me down? did you solve my problem?
Ekaterina4 wrote: have no your email. in what email did you write me down?
have no your email. in what email did you write me down?
It would be the email address linked to your Community profile, which you can see here.
Hey @Ekaterina4, I’ve just gotten back to you via email. Please check my response and reply back, when you get the chance.
Did you get this resolved? I am having the exact same issue. Bait and switch!! Terrible company practice.
no, they are too slow to answers on emails
Hey @juptegrove, I see Megan has already created a new ticket for you. She’ll review your case as soon as possible and respond back in the same email thread.
Hello, I have exactly the same problem. Dropbox offers the 200GB plan for €2.50 per month, but I can't access it. Clicking on the link takes you directly to the higher plan at €9.99 per month. Can you help me please?
Hey @David All Tracks, let's jump right into this!
I went ahead and reached out to you via email, in order for us to investigate further. Reply back to me, and we'll take it from there.
Thanks a bunch!
After sending the email confirmation, no further response from you... What's happening?
Hey @David All Tracks!
I just replied back to you. Thanks!
Hi Megan,Everything is back to normal, and I was able to sign up for the 200GB plan!Thank you so much!
Awesome news @David All Tracks! 😇
If you need something else, please let me know and I will be more than happy to help every step of the way.
Hi there @David All Tracks and welcome to the Dropbox Community. I’m really glad to hear everything’s been cleared up and thank you for coming back to let us know. It’s always appreciated when folks follow up, especially on subscription questions like this.
Now that you’re all set, I’d love to know... how are you finding Dropbox so far? Do you have a favourite feature that’s made a difference for how you store or share files?
Looking forward to hearing more,
T😸 (Dropbox Community Manager)
