Child Item

My File Explorer on Windows 10 keeps freezing after the latest Windows update.

Device

Dell XPS
Operating System/Browser (if using the web)

(Windows 10

Version 229.4.5197

Though I can access documents through Word or excel, and the left side of File Explorer is working, when I go to the right side of File Explorer to click on a document (or, use the right side to find my document, for example when its a mixture of PDF and Word), or try to select and copy documents - or perform any activity - Explorer freezes and the cursor rotates. It is either necessary to use end task and restart, or after several minutes the rotation ends - but, regardless, there is no way to use Dropbox from the left side of Explorer.

This problem does NOT exist in folders/files not within Dropbox.

I have rebooted multiple times, and delinked, uninstalled Dropbox and re-downloaded three times. The result is the same.

It is not happening on my laptop which runs Windows 11.

I saw online this may be caused by the latest Dropbox windows update, and it suggested logging out and back in, and the deselecting Windows updates. But, when I log out and back in, there is no screen giving me that choice.

As of now, my Dropbox is not useable as it always has been and essentially useable only for very basic access of, editing of, documents already created - in folders already created - when accessed through word, excel or PDF.

thank you

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Accepted answers

Useronemillion

Thank you for responding. After about 10 days, the Dropbox help team suggested that I delete icloud. I did so, and Dropbox started working. Clearly, Dropbox has to fix whatever it is that conflicts with icloud - but, since I don't use icloud often, that is a functional short term fix. So, again, thank you!

All comments

Nancy

Hey @Useronemillion, I’m sorry to hear about this issue.

If this isn’t something you’ve already tried, can you also quit the Dropbox app on your computer and then attempt to access one of your files in File Explorer? Are you still having similar issues, or does the behavior stop if the Dropbox app isn’t running on your device?

Other than that, I’m guessing you’re referring to this Dropbox for Windows update. Do you mean that you followed these steps to opt out of the update and they didn’t work?

Let me know, and we’ll go from there.

Useronemillion

Hannah

Thanks for sharing what worked for you, @Useronemillion! I'm glad to see the issue was fixed.

If you have other issues or questions, please let us know.

Have a great day!

bernie228

I have the same problem too

bernie228

I quit the Dropbox app on my computer and then attempted to access one of my files in File Explorer. I still having similar issues. this time the folder open, but it took at least 3 to 4 minutes.

Hannah

Hey @bernie228, just to confirm, are you having this issue while the Dropbox app is closed?

How long have you been having this issue?

And which version of the Dropbox app are you using?

You can see that by hovering over the Dropbox icon in your system tray.

bernie228

If I disconnect Dropbox, I have no problem to use windows file explorer to access my folder file
I start to have this problem after I upgrade my windows 10 last week
I did delete and reinstall the latest Dropbox app

Walter

Hey @bernie228 - could you check the suggestions from this discussion and let us know if any of them help in your case?

flatteryheavenclassic227

I am having the same problem. So the problem is a conflict between Dropbox and iCloud. I use iCloud every day. So, the solution for me would be to delete Dropbox and cancel my Dropbox membership. Thanks, Folks, and goodbye.

Megan

Hey @flatteryheavenclassic227, sorry to hear about that!

When you say that this is a conflict between the two, would you mind letting me know how you noticed that?

If you momentarily pause iCloud, do you notice a different behavior? Also, if you right click on your Dropbox folder and check its properties, how many files do you see there?

Thanks!