Child Item

The Dropbox mobile app is crashing after a recent Android update

Application Affected

Dropbox for Android
Device

Moto g 5G
Operating System/Browser (if using the web)

Android 15
Dropbox App Version (if using the app)

436.2.2

Question or Issue

My phone updated to Android 15 last night and now attempting to edit plain text files in the Dropbox app causes the app to crash. Dropbox Android app is the most current version, last updated 9 days ago.

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Comments

Rich

PDub81 wrote:
My phone updated to Android 15 last night and now attempting to edit plain text files in the Dropbox app causes the app to crash.

Uninstall and reinstall the app. Just know that if you have any files marked as Available Offline, you'll need to mark them as such again.

Jay

Hi @PDub81, thanks for contacting us.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

This will help me to assist further!

PDub81

Thank you. I uninstalled and reinstalled the app. The first couple of attempts editing the text file cause the app to freeze up, but the third time was the charm.

Walter

We're happy to hear you're back up and running and thanks for keeping us in the loop too @PDub81

Let us know if anything else comes up!

Theresa

Hi there @PDub81 and welcome back to the Dropbox Community. It's great to have you here. I’m really glad to hear the app is working again after the update and thank you for coming back to let us know. That kind of follow-up is always appreciated!

Since you’re using Dropbox on Android, I’d love to hear more about how you use the app and what you typically use Dropbox for. It’s always great to learn how people are getting the most out of it on mobile.

Looking forward to your reply,

T😸 (Dropbox Community Manager)

PDub81

I'm sad to report that the problem is back and is not clearing up after repeated attempts or switching files. I can't reinstall the app every time I need to edit a plain text file from my phone. I received an error message that says, "Dropbox keeps stopping." What's the next step?

Jay

Are you getting this issue on any plain text file you're trying to edit?

Does this occur with a brand new empty text file?

What is the exact version of Android you're running on your device (if it's not just Android 15), along with any other phone-specific OS?

PDub81

Yes, it happens with any plain text file. It is an intermittent problem that I can't replicate on demand, but I'll try it with an empty text file next time it happens and report back. System info attached.

Walter

Thanks for the additional information and please let us know if you notice this happen again in the future @PDub81

In the meantime, you might want to clear the app's cache or even re-install the app.

PDub81

Both have been done.

Hannah

Hey @PDub81, I hope it's okay for me to jump in here as well.

Are you only having this issue with text files or with other types of files as well?

Do other app functions work as normal or does the app crash while performing other actions too?

PDub81

The issue is with editing plain text files in the Android app. Viewing without editing causes no problems with text files or any other file types.

Hannah

Thanks for the confirmation, @PDub81.

I just sent you an email, to investigate and see what we can find out about this internally.

Just get back to me when you can.

Thanks!

PDub81

This problem persists sporadically, but I have discovered that it only happens when I open the file from the "Home" tab in the Android app, not if I open it from the "Files" tab. I hope this information might be helpful for the Dropbox team to make a better diagnosis of the exact nature of the problem with the Android app.

Jay

HI @PDub81, thanks for the details, this would be useful for our team to investigate further.