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Unable to edit Microsoft files online

Until a few days ago, I was able to edit Microsoft files (word, excel) online. Now the page loads with a white screen. I am on a free account. I found a thread that says only Business account holder are able to edit Microsoft files online, but this thread is +6 years old. Has the the terms and conditions changed as of recent??

What I have tried to fix this is use Edge, Chrome browsers and clear my cache to no available.

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Dropbox Basic

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Comments

Walter

Hey @ducsue - sorry to hear you're having issues with this.

Could you please let me know if this persists on an incognito window with no extensions or plugins running as well?

If it does, I'd appreciate a screenshot as well.

Thank you!

ducsue

Yes, it does. In fact, I only use Chrome incognito to edit Dropbox files online.

Mark

Does it give any errors @ducsue ?

ducsue

No, this is all it displayed? Where can I find it's log?

ducsue

I am see these errors in chrome dev tool.

Walter

Thanks for the additional details and the screenshot too @ducsue - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

ducsue

Hi. Not sure if the techs were working on it since, but I have just tested and it's working again. I am able to edit online.

Nancy

That’s lovely to hear, @ducsue! if you need something else, feel free to ping us here.