Dropbox Passwords UI issue on Pixel 9. Search and Save buttons in the notch area aren't clickable.

Hey @tetloose, welcome to our Community!

What is the exact OS version that you use on your Pixel 9?

I'd also love to have a visual of what you described. If you could send me a few screenshots -omitting any personal info- of the "save" and "search" button within the app, I'd appreciate it.

Keep me posted, and we'll take it from there.

Hey Megan thank you for having me .

Android version
15

Build Number
BP1A.250505.005.A1

I've uploaded 2 screenshots of the app here

"link removed by moderator"

The search bar seams to be working now on the home screen, but the cog top right is still in the Notch and un tappable.

Saving a new password, the save and back icons are still in the notch.

Hey @tetloose, the pleasure is ours! 😊

I checked your shared link, but it seems to be empty. Is it possible that the files you added there, haven't been uploaded yet?

Keep in mind that I'm going to remove the link, in order to avoid gathering further traffic to it, since we're on a public forum.

Also, when did you first notice this behavior?

Just worked out you can paste images from ya clipboard, was trying to drop them in... Absolute MONDAY vibes.

It started about 6 months ago.

You can see the Save and Back buttons are in the notch and not accessible. The search appears to be working now, but the settings cog is trapped in the notch area.

Maybe another app is hijacking the styles?

Hey @tetloose!

Could you make sure that all the required fields (Acount name, Username, Password) have been filled out? Once that's been done, the Save button should turn blue.

In that case, please try tapping on it (more than once if needed), and let me know if you're able to save the info at all.

Sure thing, I've added all the required fields, the save button turns blue, so the functionality is working.

I am tho still not able to press that save button even after multiple taps. Its hidden behind the OS notch. The notch has a higher z-index than the app. That whole area is un tappable.

Just needs a bit of safe margin at the top of the app to prevent the action buttons from being lost behind the notch.

This might only be related to the Pixel or any phone that has a notch area where the front camera is.

I'm experiencing the exact same issue as @tetloose. I'm using a Google Pixel 9a. Pls help! 🙏🏻

Hannah

Thanks for the update here, @tetloose and sorry to see that you're also having this issue, @iljd.

Have you tried uninstalling and reinstalling the Dropbox Passwords app, to see if it helps at all?

Hey Hannah, yep I've uninstalled / re-installed several times, cleared the application data and cache as well as my phones and restarted my phone and the issue persists.

Nancy

Hi from me too, @tetloose! If you have the Dropbox mobile app installed, can you check it and let me know what you see there?

I’m curious whether this is happening on a different Dropbox interface as well, or if it’s specific to your Dropbox Passwords app.

Hi @Hannah, I just tried uninstalling & reinstalling the Dropbox Passwords app. No difference: blue coloured SAVE word is still at the top right of screen, behind battery, WiFi & mobile data icons. How can we resolve this quickly for good?

Hi @Nancy, no issues with Dropbox mobile app: the Settings icon is about 9mm below the battery+network icons (on my Google Pixel 9a), so I've no problem clicking on it. Can the team behind Dropbox Passwords UI resize its display so that its top edge is lowered from the phone's max display height similar to the Dropbox mobile app's UI?

Hey Nancy, nope Dropbox mobile app works fine, it takes into count the top notch of the phone so nothing is placed over it.

The issue is just with Dropbox Passwords app.

Hey @tetloose & @iljd!

I checked with our team about this, and I've passed your comments to the relevant department to keep in mind.

If you need something else, please let me know and I will be more than happy to help every step of the way.

Thanks @Megan, pls keep us posted.

We hope this will be expedited. 🙏🏻

Hi @Megan, @Hannah & @Nancy: any updates?

Jay

Hi @iljd, currently, there aren't any updates to share in relation to this matter.

Once we have any information, we will advise you on this page.

Hey all, I doubt this issue will be fixed as Passwords is being dropped next year, I'd recommend moving over to something like RoboForm or OnePass.

Hi @Megan, @Hannah, @Nancy & @Jay: this thread was started about a month back. Any updates?

Hey @iljd, we have no updates on this as of yet.