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Getting "Installation failed. The Dropbox installer failed to start." error on my desktop app.

Hi everyone,

I have this issue for almost two months now.

After some major Dropbox update somewhere at the end of April, if I'm not mistaking, I got continuous sync showing for thousands of files in my desktop app & tried to reinstall it (Windows 11). I get this message each time ever since. I'm not technician at all, tried different methods that I was suggested to do, including, antivirus stop, deep cleanup etc. Tried a stable version, suggested in other thread here in community, but nothing helps - I still get this message each time.
Please help me guys, it's very inconvenient, annoying and doesn't help my workflow at all. Please...

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Mark

Have you tried an advanced reinstall? https://help.dropbox.com/installs/advanced-reinstall

What is the OS version?

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Mark

Have you tried an advanced reinstall? https://help.dropbox.com/installs/advanced-reinstall

What is the OS version?

Cinnamon_content

@Mark Hi! Thank you so much for directing me, it finally worked out

Megan

Hey there, @Cinnamon_content, I hope you're doing well!

Happy to see that your issue is now resolved! 😊

If you need something else, give us a shout.

Theresa

Hi @Cinnamon_content and welcome to the Dropbox Community. I am glad to see that the advanced reinstall recommended by our Super User @Mark got Dropbox successfully updated installed on your device.

I’m Theresa 👩‍💻, one of the Community Managers here, and I’m usually floating around the forum to share tips or lend a hand.

Out of curiosity – do you have a favourite Dropbox feature? I always love hearing what folks find most useful or clever ways Dropbox fits into their day-to-day!

Looking forward to hearing more from you,

T😸 (Dropbox Community Manager)