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My Dropbox account was randomly downgraded and I've lost all of my files/folders.

Somehow my account plan was downgraded, not by my doing, and all of my files and folders are gone! I have tried emailing multiple times and keep getting an Oops! message, which wipes out all the information I entered.

How do I reach someone for real help with this issue?

I have lost years worth of documents, videos, and audio files.

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Rich

AnitaFreshFaith wrote:
Somehow my account plan was downgraded, not by my doing, and all of my files and folders are gone!

Are you sure you're signed in to the correct account? That sounds like you're signed in to a different account, or perhaps created a new, empty account. This is often the case.

AnitaFreshFaith wrote:
How do I reach someone for real help with this issue?

You can open a ticket with Support on the Support page.