syncing is not works properly, I reinstalled app after this problem but still problem stay same.
Hey @ke820, welcome to our Community!
I'm wondering if the re-sync of your files started because the Dropbox desktop app recently got the Dropbox for Windows update. Could that be the case?
When did you first notice this behavior, and do you see the number of syncing files being reduced as you go or is it stuck?Can you also hover your mouse over the little Dropbox icon in your task bar, next to your WiFi and let me know which version of our desktop app you're using?
Let me know more, and we'll take it from there!
after this issue I did update my windows 10. I reinstalled the app on the update but still same. Right now the number of sync is reducing but it takes toooo much time. I have very good internet connection btw.
228.4.5567 version
228.4.5567
Same issue for me.
It's been hours the sync process claims 4... 3... 2...4... 2 minutes left.
Of course during this process, Windows lags, as hell 😩
Hi @ke820 & @t4ngml,
Thanks for letting us know.
I believe everything is working just fine (although it may not look like it).
A few other users reported similar issues to this in this post.
I'd suggest reading through Vlad's response, it should alleviate any concerns!
Indeed, everything's just fine.
Besides we don't know why this resync (ok it's related to the new cloud API, but what does it do to our files?), and why it takes ages. Which is expecially not convenient when the timing evaluation is as wrong and unstable, as the count of remaining files to be synced. And by the end of this process, my computer runs as fast as a snail
By the way, what Vlad response are you pointing me at?
youre right ! after I started using dropbox my hard drive performance devastated !
Apologies @t4ngml, they hyperlink was missing from my response but I've added it in now.
Here it is again just to be sure.
Hi
The indexing finally resumed a few hours later. But yesterday, a new one started and it's still running!
Currently, I've closed all other apps (besides tis browser), the fan is spinning, my laptop is burning, and runs slowly.
Questions:
You guys should communicate on what's actually going with your service. Some maintenance can be required, and it's OK. But you can't leave people waiting for your software to fix its issues in the dark, without warning us it's going to happen, without giving us the choice to run it now or later on (without the need to close the software). Especially if there are chances you need to do it multiple times.
Because in the meatime, we're just stuck waiting or our cloud software and data to be ready again, preventing us from working efficiently.
Hey @t4ngml!
I just reached out via email, in order for us to investigate further.
Reply back to me, and we'll take it from there. Thanks a bunch!
